Sr Administrator (Support & Operations)

Job Summary

Project Manager
JOB DESCRIPTION:-

- Candidate should be willing to work flexible shift timings.
- Should have experience working with Global clients.
- Should have total 5 years of relevant experience in Infrastructure.
- Should be involved into Project/Transition Management activities from past 5 or 7 years where he is PM from past 3 years.

Key Responsibilities

KEY RESPONSIBILITIES:-

1.    Responsible for crisis management, process management, SLA adherence, service improvement, value adds etc. specific to his/her business unit – responsible for ensuring stability.

2.    Should be able to drive the run arena – sys admin, storage and backup service towers.

3.    Technical background preferred – should be comfortable and must know at least one OS flavor (UNIX , Windows), VMWARE, Storage and backup background would be an added advantage.

4.    Excellent verbal and written communication skills – mandatory – Interaction is required at senior business level and internal delivery teams.

5.    Excellent confidence level and good attitude – mandatory - Interaction is required at senior business level and internally delivery teams.

6.    Should be customer facing and have a friendly personality.

7.    KRA - Zero Escalation, Zero Surprise and Negotiator with the Customer

8.    Preferred ITIL and Six Sigma background.

9.    Must have project management skills.

Skill Requirements

SKILLS REQUIRED :-

- Five years of previous project management (due diligence, transition, delivery, etc) experience.
- Proficient with Project Management Tools including MS Project, and MS Office Suite.
- Solid knowledge of and demonstrated experience in project management processes and methodologies.
- Knowledge of and demonstrated experience in the project lifecycle
- Crisp communication and presentation skills.
- Well-developed negotiation and relationship skills.
- Ability to build consensus.
- Detail and big picture orientation.
- Organization and time management skills: Operates independently with minimal guidance by management.
- Ability to manage multiple tasks in parallel
- Strong interpersonal skills.
- ITIL certified
- Project Management Professional (PMP) or PRINCE2 Certification preferred.
- Six Sigma Yellow or Green Belt Certification a plus.

Other Requirements