O'Reilly Automotive·18 days ago
18 days ago
Sr Application Administrator- Webex Contact Center/Calabrio
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About this role
Take on the role of Sr Application Administrator to ensure the operational health and reliability of the enterprise contact centre environment. Oversee the administration and optimisation of the Cisco Webex Contact Centre and Calabrio ONE Workforce Management platform. Ideal for experienced IT professionals with deep expertise in Cisco contact centre platforms and enterprise integration.
Skills
- webex control hub
- calabrio one wfm
- cisco ccaas
- enterprise integration
- rest apis
- webex calling
- voip/sip
- pstn connectivity
- qos
- call quality management
- security compliance
- control hub
- hris integration
- python
- powershell
- kronos
- servicenow
- test execution
- system testing
- incident response
- root cause analysis
- data quality assurance
- documentation
- mentoring
- cross-functional collaboration
Company
O'Reilly Automotive
Springfield, United States of America
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