Octal-philippines-inc-4·13 hours ago
13 hours agoBe an early applicant
Sr. Application Support
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What you'll do
- Service Desk Support: Answer support tickets and user calls, manage issues by priority, and follow Service Level Agreements (SLAs).
- System Monitoring: Check application health, server alerts, and log files to catch errors early.
- Troubleshooting: Diagnose software failures, database glitches, and network connectivity problems.
- Collaboration: Partner with senior engineers and developers to escalate complex bugs and test new software updates.
- Documentation: Record recurring problems and their solutions in the internal knowledge base.
What they're looking for
- Education: A bachelor's degree in Computer Science, Information Technology, or a related field.
- Technical Knowledge: Basic understanding of SQL for querying databases, and familiarity with Windows or Unix servers.
- Soft Skills: Good English communication skills to explain technical fixes to non-technical users.
- Problem-Solving: Strong logical thinking to track down the root cause of an application error.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Application Support job description outlines an entry-level role focused on troubleshooting software issues, monitoring system performance, and helping users resolve technical problems.
Key Responsibilities
- Service Desk Support: Answer support tickets and user calls, manage issues by priority, and follow Service Level Agreements (SLAs).
- System Monitoring: Check application health, server alerts, and log files to catch errors early.
- Troubleshooting: Diagnose software failures, database glitches, and network connectivity problems.
- Collaboration: Partner with senior engineers and developers to escalate complex bugs and test new software updates.
- Documentation: Record recurring problems and their solutions in the internal knowledge base.
Requirements
- Education: A bachelor's degree in Computer Science, Information Technology, or a related field.
- Technical Knowledge: Basic understanding of SQL for querying databases, and familiarity with Windows or Unix servers.
- Soft Skills: Good English communication skills to explain technical fixes to non-technical users.
- Problem-Solving: Strong logical thinking to track down the root cause of an application error.
Company
Octal-philippines-inc-4
Makati City, Philippines
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