Sr. Client Operations Analyst
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What you'll do
- Provide support for one or more complex, high-volume, national clients.
- Develop and implement strategic programs and projects that align with the company's healthcare business objectives
- Collaborate with leadership to define program goals, scope, and success metrics
- Lead cross-functional project teams and provide direction and support throughout the project lifecycle
- Partner with internal teams in support of client program objectives
- Regular meetings with internal stakeholders and clients to ensure alignment on client requirements & deadlines
- Organize and present KPIs
- Execute on client SLAs relative to reports, deliverables, and member feedback
- Assist with reconciliation efforts to ensure all client deliverables meet or exceed SOW requirements
- Client meeting documentation: data entry, meeting minutes, action items
- Oversight of client marketing materials and direct mail campaigns
- Monitor success and serve our clients through the completion of ad-hoc reporting projects
What they're looking for
- Bachelor’s degree or equivalent combination of relevant training and experience
- 2+ years of relevant work experience
- Intermediate to advanced data skills in Excel
- Experience using Google Suite (Gmail, Sheets, Slides)
- Ability to clearly articulate via verbal and written communication
Nice to have
- Client-facing experience preferred but not required
- Meticulous self-starter with a proven track record of working independently in a remote, fast-paced environment
- Experience balancing multiple work commitments and prioritizing tasks appropriately
- Confidence to seek clarification when encountering unfamiliar situations
- Effectively collaborates with cross-functional teams
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Location / Logistics: Remote position in US with some travel required
The Sr. Client Operations Analyst supports the relationships with our health plan partners by providing prompt and accurate follow-up based on client requests, responding to ad-hoc reporting and deliverables from internal and external stakeholders, and pulling data to conduct thorough analysis.
In this role you will be responsible for maintaining client marketing materials, as well as recurring metrics and other support information necessary for effective client calls and capturing accurate notes for current and future follow-up items. You will also ensure that deliverables are posted on time based on requirements outlined by our clients.
Role and Responsibilities:
Provide support for one or more complex, high-volume, national clients.
Develop and implement strategic programs and projects that align with the company's healthcare business objectives
Collaborate with leadership to define program goals, scope, and success metrics
Lead cross-functional project teams and provide direction and support throughout the project lifecycle
Partner with internal teams in support of client program objectives
Regular meetings with internal stakeholders and clients to ensure alignment on client requirements & deadlines
Organize and present KPIs
Execute on client SLAs relative to reports, deliverables, and member feedback
Assist with reconciliation efforts to ensure all client deliverables meet or exceed SOW requirements
Client meeting documentation: data entry, meeting minutes, action items
Oversight of client marketing materials and direct mail campaigns
Monitor success and serve our clients through the completion of ad-hoc reporting projects
Quality assurance for reports and deliverables; report manipulation based on client requirements
Communicate updates and escalations with internal stakeholders and clients in support of client programs
Ticket submission and tracking for client requests directly related to the success of the program
Internal tracking, documentation, and client response formulation for member grievance
Account coverage for the Client Success Executive or Manager
Basic Qualifications:
Bachelor’s degree or equivalent combination of relevant training and experience
2+ years of relevant work experience
Intermediate to advanced data skills in Excel
Experience using Google Suite (Gmail, Sheets, Slides)
Ability to clearly articulate via verbal and written communication
Other preferred attributes we look for:
Client-facing experience preferred but not required
Meticulous self-starter with a proven track record of working independently in a remote, fast-paced environment
Experience balancing multiple work commitments and prioritizing tasks appropriately
Confidence to seek clarification when encountering unfamiliar situations
Effectively collaborates with cross-functional teams
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$46,988.00 - $102,000.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Company
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