Sr Customer Success Advocate
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What you'll do
- Support the Customer Success Team in India in managing a global long-tail of accounts.
- Conduct data-based health checks, periodic check-ins with customers.
- Monitor customer usage and value indicators, flagging risks and opportunities.
- Respond to customer inquiries and coordinate with internal teams to resolve issues.
- Maintain accurate records of customer interactions and feedback. Be a customer champion and advocate.
- Help build and maintain knowledge base articles and customer resources.
- Assist in creating scalable engagement programs for low-touch accounts.
What they're looking for
- Bachelor’s degree or equivalent.
- Comfortable adapting to a fast-paced technical environment.
- Minimum 3years of experience in customer-facing roles (support, success, or sales).
- Excellent communication and organizational skills.
- Strong problem-solving abilities and attention to detail.
- Familiarity with CRM (Salesforce and customer success tools like Gainsight)
Nice to have
- Eager to learn and grow in the customer success domain.
- Team player with a customer-first mindset.
- Comfortable working in a dynamic, remote environment.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Join us at Entrust
At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.
Get to Know Us
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.
About the Role
We are seeking a detail-oriented and empathetic Senior Customer Success Advocate to join the team. The Senior Customer Success Advocate plays a hands‑on role in helping customers successfully adopt Entrust’s Digital Security Solutions, spanning both security software and hardware‑backed technologies.
This role is focused on onboarding, technical enablement, and adoption, working closely with customers to ensure solutions are configured correctly, value is realised early, and potential risks are identified quickly. SCSAs sit close to the product and are comfortable operating across tools, platforms, and security environments, supporting customers through proof‑of‑concepts and early production use.
As this is a growing Customer Success team, the SCSA will also help shape onboarding materials, repeatable enablement processes, and scalable engagement models—laying the foundations for how Customer Success operates at scale.
Key Responsibilities:
- Support the Customer Success Team in India in managing a global long-tail of accounts.
- Conduct data-based health checks, periodic check-ins with customers.
- Monitor customer usage and value indicators, flagging risks and opportunities.
- Respond to customer inquiries and coordinate with internal teams to resolve issues.
- Maintain accurate records of customer interactions and feedback. Be a customer champion and advocate.
- Help build and maintain knowledge base articles and customer resources.
- Assist in creating scalable engagement programs for low-touch accounts.
Basic Qualifications:
- Bachelor’s degree or equivalent.
- Comfortable adapting to a fast-paced technical environment.
- Minimum 3years of experience in customer-facing roles (support, success, or sales).
- Excellent communication and organizational skills.
- Strong problem-solving abilities and attention to detail.
- Familiarity with CRM (Salesforce and customer success tools like Gainsight)
Preferred Qualification:
- Eager to learn and grow in the customer success domain.
- Team player with a customer-first mindset.
- Comfortable working in a dynamic, remote environment.
#LI-CV
At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:
Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.
We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.
Ready to Make an Impact?
If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.
Apply today!
For more information, visit www.entrust.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTube
For US roles, or where applicable:
Entrust is an EEO/AA/Disabled/Veterans Employer
For Canadian roles, or where applicable:
Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.
If you require an accommodation, contact accessibility@entrust.com.
Recruiter:
Claudia VernonClaudia.Vernon@entrust.comCompany
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