DHL·3 days ago
3 days ago
Sr. Executive - Customer Service - NRO
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What you'll do
- Manage customer service operations and inquiries
- Handle shipment tracking and complaint resolution
- Ensure SLA adherence and call quality management
- Maintain account performance tracking and reporting
What they're looking for
- customer service
- shipment tracking
- complaint handling
- crm systems
- ms excel
- logistics operations
- sla adherence
- environmental compliance (iso 14001:2015)
- data entry
- reporting
- problem solving
- account performance tracking
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Job Title - Sr. Executive – SMART (Customer Service) Function -Customer Services Reports To - Manager – SMART Location -NRO (Delhi)Travel Required 25% ☐ 50% ☐ 75% ☐ About DHL Blue Dart Express Indi...
Skills
- customer service
- shipment tracking
- complaint handling
- crm systems
- ms excel
- logistics operations
- sla adherence
- environmental compliance (iso 14001:2015)
- data entry
- reporting
- problem solving
- account performance tracking
- escalation management
- call quality management
- customer relationship management
Company
DHL
Delhi NCR, India
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