Sr. IT Project & Program Manager, Asset Management
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What you'll do
- Own the day-to-day relationship with Pinterest's IT deployment and support service partners, driving performance, escalation resolution, and SLA accountability.
- Build and manage a metrics and reporting program for outsourced IT services, defining KPIs and running regular business reviews to hold partners accountable to service and cost targets.
- Bring AI into the team's day-to-day workflows, using it to speed up vendor and metrics reporting and improve how we run service operations.
- Partner closely with the IT Project & Program Manager team supporting global deployment and vendor operations, while owning the vendor/MSP relationships that power those services.
- Partner with Procurement, Finance, Legal, and Security to manage vendor contracts, invoicing accuracy, and compliance across service partnerships.
- Support asset lifecycle and recovery programs, ensuring accurate reporting and cost optimization.
- Help evaluate and onboard new service-delivery capacity to extend Pinterest's global IT support coverage as needs evolve.
- Partner with IT leadership on budget planning and forecasting for vendor-delivered services.
- Identify and help drive cost-savings opportunities across hardware and vendor spend (e.g., logistics/shipping efficiencies, hardware standardization), and help define how we track and report on those savings.
- Serve as backup Scrum Lead for the team, with the opportunity to grow into the primary Scrum Lead role over time.
What they're looking for
- Proven experience managing outsourced/managed service provider relationships at scale, including SLAs and vendor governance.
- Strong analytical and reporting skills, with experience building KPI/metrics programs and translating data into recommendations.
- Strong collaborator and communicator, comfortable mentoring peers and influencing outcomes without formal management authority.
- Experience partnering cross-functionally with Procurement, Finance, Legal, and Security.
- Strong written and verbal communication skills, with the ability to prepare executive-ready materials.
- 3+ years of relevant experience in IT vendor/MSP management, IT asset management, or a related field.
- Experience implementing AI into day-to-day workflows, with a practical approach to driving adoption and measuring impact.
- Bachelor’s degree in Information Systems a related field or equivalent experience.
Nice to have
- Experience with metrics and ticketing/support tools such as Zendesk.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About Pinterest:
Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.
Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible.
At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI.
Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.
The Team: Are you passionate about asset and vendor management, service excellence, and using data to drive better outcomes? Join Pinterest's IT Vendor & Asset Management team, where we manage the partnerships, tools, and metrics that keep IT service delivery running smoothly for every employee, worldwide. In this role, you'll take our existing managed-service model to the next level, deepening how we manage and measure our external service-delivery partners as the team scales.
What you'll do:
- Own the day-to-day relationship with Pinterest's IT deployment and support service partners, driving performance, escalation resolution, and SLA accountability.
- Build and manage a metrics and reporting program for outsourced IT services, defining KPIs and running regular business reviews to hold partners accountable to service and cost targets.
- Bring AI into the team's day-to-day workflows, using it to speed up vendor and metrics reporting and improve how we run service operations.
- Partner closely with the IT Project & Program Manager team supporting global deployment and vendor operations, while owning the vendor/MSP relationships that power those services.
- Partner with Procurement, Finance, Legal, and Security to manage vendor contracts, invoicing accuracy, and compliance across service partnerships.
- Support asset lifecycle and recovery programs, ensuring accurate reporting and cost optimization.
- Help evaluate and onboard new service-delivery capacity to extend Pinterest's global IT support coverage as needs evolve.
- Partner with IT leadership on budget planning and forecasting for vendor-delivered services.
- Identify and help drive cost-savings opportunities across hardware and vendor spend (e.g., logistics/shipping efficiencies, hardware standardization), and help define how we track and report on those savings.
- Serve as backup Scrum Lead for the team, with the opportunity to grow into the primary Scrum Lead role over time.
What we're looking for:
- Proven experience managing outsourced/managed service provider relationships at scale, including SLAs and vendor governance.
- Strong analytical and reporting skills, with experience building KPI/metrics programs and translating data into recommendations.
- Strong collaborator and communicator, comfortable mentoring peers and influencing outcomes without formal management authority.
- Experience partnering cross-functionally with Procurement, Finance, Legal, and Security.
- Strong written and verbal communication skills, with the ability to prepare executive-ready materials.
- 3+ years of relevant experience in IT vendor/MSP management, IT asset management, or a related field.
- Experience implementing AI into day-to-day workflows, with a practical approach to driving adoption and measuring impact.
- Preferred: experience with metrics and ticketing/support tools such as Zendesk.
- Bachelor’s degree in Information Systems a related field or equivalent experience.
Relocation Statement:
- This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
In-Office Requirement Statement:
- We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role.
- This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country.
#LI-REMOTE
#LI-JD3
At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.
Information regarding the culture at Pinterest and benefits available for this position can be found here.
Our Commitment to Inclusion:
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