Sr. Manager, Provider Implementation

We are seeking a Senior Manager, Provider Implementation to own end-to-end delivery outcomes for a team of Project Managers responsible for onboarding SMB, mid-market, and enterprise agencies across our agency management platforms. This role carries both execution authority and strategic ownership — the Senior Manager is expected to run a high-performing team today while simultaneously building the operational infrastructure that scales as HHAeXchange enters new markets and releases new product capabilities. 

This is a domain leader role — the Senior Manager owns the implementation function, sets the operating standard within it, and translates company strategy into how customers get onboarded and drive value from the platform. 

This is not a status-reporting role. The Senior Manager will be deeply embedded in portfolio-level risk, intervening directly in at-risk implementations, holding Project Managers to outcomes (not activity), and translating portfolio-wide patterns into durable process improvements. They will operate as a cross-functional leader — partnering with Product, Client Success, and Operations to remove systemic friction and drive continuous improvement — while maintaining the discipline and urgency required to hit delivery targets week over week. 

Success will be measured by reduced abandonment, lower post-go-live churn, faster time-to-value, and the Senior Manager’s ability to build a team and implementation delivery model that grows without breaking. 

This is a hybrid position, with an expectation to report to the Bloomington, MN office 3 days/week (typically Tues/Wed/Thurs).