Sr. Manager, Trust Strategy & Ops

We are expanding our team: As Senior Manager, Trust Strategy & Operations, you will define and implement shipping protections strategy, driving operational excellence and customer satisfaction. Lead cross-functional initiatives and translate strategy into actionable outcomes. Ideal for experienced professionals with a strong background in strategy, operations, or product management.

Skills

• strategy development
• cross-functional leadership
• product strategy
• operational execution
• risk analysis
• claims management
• data analysis
• business case development
• roadmap development
• operating model design
• governance
• performance metrics
• stakeholder management
• executive communication
• customer experience optimization
• program economics
• pilot program management
• experimentation
• policy development
• product roadmap alignment
• commercial judgment
• marketplace operations
• shipping operations
• carrier performance management
• loss analysis
• product prioritization