Sr. Product Manager - Case Management

Join our team as a Senior Product Manager - Case Management to lead the transformation of eBay's case management platform. Drive the development of a scalable, AI-powered solution that simplifies operations and enhances customer support. Ideal for experienced product managers with a background in digital transformation and customer service systems.

Skills

• product management
• case management
• ai integration
• workflow automation
• regulatory compliance
• user research
• roadmap planning
• change management
• stakeholder management
• cross-functional collaboration
• data-driven decision making
• system design
• product launch
• customer service platforms
• crm platforms
• contact center management
• ai-powered solutions
• compliance audit trails
• feature prioritization
• success metrics definition
• risk identification
• business impact measurement