Synnex·3 days ago
3 days ago
Sr Program Manager
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What you'll do
- Serve as the primary day-to-day contact and trusted advisor for assigned customers.
- Lead program implementation and ongoing execution from post-award knowledge transfer through sustained delivery.
- Interpret and manage contractual obligations across master service agreements, statements of work, service-level agreements, and related program documentation.
- Own customer program financial management, including profitability tracking, forecasting, budgeting, and performance reporting.
- Monitor service-level agreements, key performance indicators, milestones, risks, and overall program health.
- Lead regular customer meetings, program reviews, and executive-level business presentations.
- Partner with customers and internal teams to define workflows, reporting requirements, governance processes, and information flows.
- Identify root causes, coordinate cross-functional issue resolution, and serve as the customer escalation point.
- Recognize out-of-scope requests and coordinate requirements for appropriate scoping, pricing, and change-order approval.
- Apply formal change-control processes when program scope, cost, budget, resources, or timelines are affected.
- Identify continuous-improvement and cost-saving opportunities that strengthen customer outcomes and program profitability.
- Maintain accurate program documentation, forecasts, business reviews, SLA reporting, and performance metrics.
What they're looking for
- 8 to 10 years of relevant experience in customer program management, project management, service delivery, account operations, or a related field.
- Demonstrated success managing complex customer programs, contracts, financial performance, and service-level commitments.
- Strong business and financial acumen, including forecasting, profitability analysis, and performance reporting.
- Ability to translate complex requirements into practical plans, priorities, milestones, and measurable outcomes.
- Advanced problem-solving, root-cause analysis, risk management, and decision-making skills.
- Excellent written, verbal, presentation, facilitation, and negotiation skills.
- Ability to influence stakeholders and build effective relationships across functions, cultures, identities, and organizational levels.
- Highly organized and able to lead multiple priorities in a deadline-driven environment.
- Comfortable working independently while maintaining strong communication and accountability.
- Proficiency with relevant program-management, reporting, and business applications.
- English proficiency required; additional local or regional language capabilities may be helpful.
- Ability to travel approximately 50% based on customer and business requirements.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About Shyft Global Services
Shyft Global Services is a leading technology lifecycle service provider that partners with companies around the world to shift the way they do business. Powered by a robust global logistics network, a team of outsourcing experts, and decades of experience, Shyft’s end-to-end product and customer lifecycle services enable technology companies to reinvest in growth, transformation, and innovation.
Shyft Global Services is a division of TD SYNNEX (NYSE: SNX).
About the Role
As a Senior Customer Program Manager, you will lead the post-award execution of complex customer programs for some of Shyft Global Services’ largest and most strategic accounts. You will serve as the primary customer contact and own the overall relationship, customer satisfaction, program profitability, contractual commitments, and service-level performance.
Working closely with Sales, the Global Project Management Office, and cross-functional business teams, you will translate contracts, master service agreements, statements of work, and financial models into scalable operational programs. You will establish governance, coordinate implementation, manage risks and escalations, and ensure that customer requirements become clear, actionable plans.
This is a visible, high-impact opportunity for an experienced program management professional who enjoys solving complex business challenges, influencing across teams, and helping global customers achieve meaningful outcomes. You will also have the opportunity to act as a strategic consultant, change leader, subject matter expert, and customer advocate.
What You’ll Do
- Serve as the primary day-to-day contact and trusted advisor for assigned customers.
- Lead program implementation and ongoing execution from post-award knowledge transfer through sustained delivery.
- Interpret and manage contractual obligations across master service agreements, statements of work, service-level agreements, and related program documentation.
- Own customer program financial management, including profitability tracking, forecasting, budgeting, and performance reporting.
- Monitor service-level agreements, key performance indicators, milestones, risks, and overall program health.
- Lead regular customer meetings, program reviews, and executive-level business presentations.
- Partner with customers and internal teams to define workflows, reporting requirements, governance processes, and information flows.
- Identify root causes, coordinate cross-functional issue resolution, and serve as the customer escalation point.
- Recognize out-of-scope requests and coordinate requirements for appropriate scoping, pricing, and change-order approval.
- Apply formal change-control processes when program scope, cost, budget, resources, or timelines are affected.
- Identify continuous-improvement and cost-saving opportunities that strengthen customer outcomes and program profitability.
- Maintain accurate program documentation, forecasts, business reviews, SLA reporting, and performance metrics.
- Build collaborative relationships across Sales, Finance, Legal, Operations, and other supporting functions.
What We’re Looking For
- 8 to 10 years of relevant experience in customer program management, project management, service delivery, account operations, or a related field.
- Demonstrated success managing complex customer programs, contracts, financial performance, and service-level commitments.
- Strong business and financial acumen, including forecasting, profitability analysis, and performance reporting.
- Ability to translate complex requirements into practical plans, priorities, milestones, and measurable outcomes.
- Advanced problem-solving, root-cause analysis, risk management, and decision-making skills.
- Excellent written, verbal, presentation, facilitation, and negotiation skills.
- Ability to influence stakeholders and build effective relationships across functions, cultures, identities, and organizational levels.
- Highly organized and able to lead multiple priorities in a deadline-driven environment.
- Comfortable working independently while maintaining strong communication and accountability.
- Proficiency with relevant program-management, reporting, and business applications.
- English proficiency required; additional local or regional language capabilities may be helpful.
- Ability to travel approximately 50% based on customer and business requirements.
- Equivalent combinations of education and relevant professional experience will be considered.
Work Environment
- Onsite
- On-call availability may be required.
- Occasional non-standard work hours or overtime based on business and customer needs.
Salary Range Requirement
Actual annual compensation offered for this exempt role will be a minimum annual salary of $105,000 based on several variables including length and depth of work experience, education, and skills/achievements, and will be mutually agreed upon at the time of offer.
Grow With Us
At Shyft Global Services, a TD SYNNEX company, you can expand your expertise through leadership and professional-development programs, on-demand learning, global collaboration, and exposure to strategic customer initiatives. Our culture is grounded in accountability, innovation, collaboration, growth, integrity, and doing the right thing
At Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
Company
Synnex
Roseville, United States of America
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