Sr. Spclst , Service Management

Job Description

Job Description:

The Senior Specialist will work with members of Lab Computing and be responsible for partnering with scientists to identify, implement and support appropriate solutions to improve laboratory workflows, and use of instruments and lab devices. The role will require collaboration with other IT functions required to enable consistent high-quality support and operational excellence. This position requires direct interaction with scientists and business areas lead to ensure clear understanding of lab environments and their alignment with strategic IT initiatives. The incumbent will have significant knowledge of computer hardware and software pertaining to research, with experience in managing lab technologies and infrastructure.

Education, Experience and Skills:

• Minimum of 5 years work experience, with demonstrated expertise in IT solutions relevant to lab computer systems

• Ability to analyze and define business problems, and to independently identify appropriate process and technology solutions.

• Partner closely with business and IT stakeholders to understand, deploy and support Lab IT technology.

• Understanding of IT infrastructure required to support research activities

• Strong analytical problem solving and troubleshooting skills used to enable smooth laboratory computer operations.

• Ability to work with service vendors and other IT groups to support business needs through existing and innovative solutions

• Detail oriented, thorough, well organized and effectively

2 years' experience supporting GLP and GMP laboratory computer systems.
 

Required Skills:

Analytical Thinking, Analytical Thinking, Audit Management, Business Decisions, Business Models, Business Needs, Business Process Improvements, Competency Management, Critical Thinking, Data Modeling, Exploratory Research, Governance Management, Information Systems Strategy, Laboratory Instrumentation, Laboratory Operations, Laboratory Research, Logical Thinking, Organizing, Problem Analysis, Problem Identification, Process Analytics, Quality Assurance (QA), Researching, Service Delivery, Services Management {+ 2 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

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The salary range for this role is

$117,000.00 - $184,200.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Not Applicable

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

09/28/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.