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Jobs / Customer Support Operations Analyst in India
1 month ago
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Citicclsa·1 month ago
1 month ago

Sr. Support Analyst, Fund Ops IT, Information Technology

Pune, IndiaMid · 5-8 yearsCustomer Support Operations Analyst

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Must-have skills for this role

  • sql
  • linux
  • java
  • c#

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What you'll do

  • End to end delivery of software changes, from requirement inception to production rollout.
  • Rotation to perform production support tasks, including but not limited to listed below.
  • Monitoring production environment and act on production incidents
  • Work on Service Request Fulfillment, Incident Management, Problem Management and Change Management.
  • Manage weekend events like software releases, BCP testing, exchange rehearsal etc.
  • Status reporting on Health Checks, Changes, Incidents, Capacity and Performance.
  • Documentation of Application Knowledgebase, Process.
  • Make monitoring tool changes aligned with changing requirements or gaps observed/reported.
  • Proactively highlight risk any observed and suggest ways to mitigate impact.
  • Suggest new ideas for Automation and be able to implement automation ideas.

What they're looking for

  • Computer Science or equivalent degree
  • 6 to 9 years Support experience in an Investment Banking or Financial Domain
  • Be proficient in at least one of these common programming languages: Java, C#, C++, Typescript, Python, Shell scripting, PowerShell
  • Strong in SQL, Linux, Scripting using Bash / Ksh.
  • 5+ years of experience in managing multiple applications which include in-house developed or vendor based applications.

Nice to have

  • Familiar with DevOps stacks like Git, Bamboo, Jenkins, Docker, Kubernetes.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Key Areas of Responsibilities

  • End to end delivery of software changes, from requirement inception to production rollout.
  • Rotation to perform production support tasks, including but not limited to listed below.
  • Monitoring production environment and act on production incidents
  • Work on Service Request Fulfillment, Incident Management, Problem Management and Change Management.
  • Manage weekend events like software releases, BCP testing, exchange rehearsal etc.
  • Status reporting on Health Checks, Changes, Incidents, Capacity and Performance.
  • Documentation of Application Knowledgebase, Process.
  • Make monitoring tool changes aligned with changing requirements or gaps observed/reported.
  • Proactively highlight risk any observed and suggest ways to mitigate impact.
  • Suggest new ideas for Automation and be able to implement automation ideas.

Requirements

  • Computer Science or equivalent degree
  • 6 to 9 years Support experience in an Investment Banking or Financial Domain [Must Have]
  • Be proficient in at least one of these common programming languages: Java, C#, C++, Typescript, Python, Shell scripting, PowerShell [Must Have]
  • Strong in SQL, Linux, Scripting using Bash / Ksh.[Must Have]
  • Familiar with DevOps stacks like Git, Bamboo, Jenkins, Docker, Kubernetes.
  • Strong understanding in entire software lifecycle, from development to production support
  • 5+ years of experience in managing multiple applications which include in-house developed or vendor based applications.
  • Strong problem-solving and analytical skills.
  • Strong desire to learn new technologies and equities trading workflow.
  • Open-minded to adopt and propose best practice.
  • This role is for night shift ( 9pm – 6 am)

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Company

Citicclsa
Pune, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Citicclsa's careers site·first seen 29 Jul 2026·last verified 8 Sept 2026·How we source jobs

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