Staff Technical Account Manager
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What you'll do
- Serve as the go-to expert for a portfolio of high-value enterprise clients, leading complex implementation and onboarding projects and delivering proactive, high-impact account management through strategic advisory, technical deep-dives, training, and escalation management.
- Assess client environments and architect tailored, scalable security solutions that align with business goals and compliance needs, solving real-world challenges and ensuring seamless rollouts of SentinelOne solutions.
- Act as the voice of the customer, collaborating closely with Product, Engineering, Support, Sales, and Executive teams to shape product direction, resolve issues, and identify opportunities for innovation and growth.
- Become a SentinelOne product authority, continuously sharpening your knowledge to stay ahead of the curve and share best practices with both internal teams and customers through service reviews, workshops, and technical engagement.
- Create insightful how-to guides, video content, and technical resources that empower customers and colleagues, and travel up to 20% as needed to support key client engagements.
What they're looking for
- 5+ years of experience in technical customer-facing roles such as Field Engineer, Senior Support Engineer (Tier 3–4), TAM, or Pre-Sales Engineer, with a proven track record of working with enterprise-level clients and delivering engaging technical training sessions.
- Strong background in endpoint security, with experience supporting host-based security solutions and comfortable working across multiple OS platforms including Windows, macOS, and Linux.
- Proficiency in scripting languages such as Python, PowerShell, and Unix shell, with hands-on experience with Postgres or other databases and familiarity with Windows Sysinternals tools strongly preferred.
- Exceptional project management abilities combined with excellent communication skills, a strong customer-first mindset, and the agility to manage multiple priorities in a fast-paced, dynamic environment.
- A proactive problem-solver and effective team player with a global perspective, quick to learn and energized by the opportunity to make a measurable impact for both customers and internal stakeholders.
Nice to have
- Hands-on experience with Postgres or other databases and familiarity with Windows Sysinternals tools strongly preferred.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Our Purpose
At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.
About Us
SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.
Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.
What Are We Looking For?
We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
As a Staff Technical Account Manager, you will serve as a trusted strategic partner to a portfolio of high-value enterprise clients, guiding them through complex deployments, shaping their long-term security vision, and unlocking the full potential of the SentinelOne platform. You will combine deep technical expertise with a passion for customer success, operating at the intersection of relationship management, solution architecture, and product advocacy. If you thrive in a fast-paced, innovative environment and are excited to work with some of the most forward-thinking security teams in the industry, we want to hear from you.
What Will You Do?
Primary responsibilities include:
- Serve as the go-to expert for a portfolio of high-value enterprise clients, leading complex implementation and onboarding projects and delivering proactive, high-impact account management through strategic advisory, technical deep-dives, training, and escalation management.
- Assess client environments and architect tailored, scalable security solutions that align with business goals and compliance needs, solving real-world challenges and ensuring seamless rollouts of SentinelOne solutions.
- Act as the voice of the customer, collaborating closely with Product, Engineering, Support, Sales, and Executive teams to shape product direction, resolve issues, and identify opportunities for innovation and growth.
- Become a SentinelOne product authority, continuously sharpening your knowledge to stay ahead of the curve and share best practices with both internal teams and customers through service reviews, workshops, and technical engagement.
- Create insightful how-to guides, video content, and technical resources that empower customers and colleagues, and travel up to 20% as needed to support key client engagements.
What Skills and Knowledge Will You Bring?
Ideal candidates will have:
- 5+ years of experience in technical customer-facing roles such as Field Engineer, Senior Support Engineer (Tier 3–4), TAM, or Pre-Sales Engineer, with a proven track record of working with enterprise-level clients and delivering engaging technical training sessions.
- Strong background in endpoint security, with experience supporting host-based security solutions and comfortable working across multiple OS platforms including Windows, macOS, and Linux.
- Proficiency in scripting languages such as Python, PowerShell, and Unix shell, with hands-on experience with Postgres or other databases and familiarity with Windows Sysinternals tools strongly preferred.
- Exceptional project management abilities combined with excellent communication skills, a strong customer-first mindset, and the agility to manage multiple priorities in a fast-paced, dynamic environment.
- A proactive problem-solver and effective team player with a global perspective, quick to learn and energized by the opportunity to make a measurable impact for both customers and internal stakeholders.
Why SentinelOne?
AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.
We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:
Equity & Rewards
- Restricted Stock Units (RSUs)
- Employee Stock Purchase Plan (ESPP)
Time Off & Wellbeing
- Competitive leave benefits
- Gender-neutral parental leave
Insurance & Financial Security
- Medical and insurance benefits
- Pension scheme
- Employee Assistance Program (EAP)
Work Perks & Flexibility
- Global home office allowance
- Mobile phone allowance
Wellness & Lifestyle
- Wellness benefit
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
Company
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