Staff Technical Program Manager - Data Products
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What you'll do
- Manage a team of Technical Program Managers to ensure alignment of standards, communication and delivery against goals.
- Collaborate with Development, Product Management, Product Marketing, Program Management, Automation, and Engineers to create and update various technical support documents: These include general overviews, architectural diagrams, user guides, integration guides, developer guides, and platform documentation.
- Collect and analyze technical and product information from diverse sources to document changes and new product functionalities.
- Create and maintain resources that go beyond traditional documentation, such as online videos, demos, knowledge transfers, and guided tours.
- Write, format, edit, review, and proofread procedural and technical content for both technical and non-technical users.
- Develop documentation standards and templates, maintaining an organized library of application documentation for internal and external use.
- Publish and manage templates for written documentation to streamline content creation processes.
- Gather and incorporate customer feedback on documentation to enhance its usability.
- Include use case and functional data within user documentation to provide comprehensive support.
What they're looking for
- Bachelor’s degree or equivalent work experience.
- 15+ years of experience in portfolio and program management, preferred.
- 8+ years experience managing a direct team, preferred.
- Considerable knowledge of program management software tools and management techniques.
- Experience planning and managing large-scale portfolios.
- Experience managing implementations from start to finish.
- Exhibit strong portfolio and program management skills encompassing strategic planning, resource and financial planning, risk mitigation, personnel management, and executive support, all with meticulous attention to detail.
Nice to have
- 5+ years of experience in financial services, corporate, or investment banking industry is preferred.
- 3+ years of experience in a technical role including but not limited to TechOps, SRE, DevOps, Networking Engineer.
- Experience in systemic change management.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
MX is a fintech company on a mission to empower the world to be financially strong. We build technology that helps banks, credit unions, and fintechs deliver smarter, more intuitive financial experiences to millions of people.
Like many startups, we’ve navigated real growth challenges — and we’ve come out stronger on the other side. Today, MX is in a phase of renewed momentum and scale, with a solid foundation and a clear vision for what’s next. This is a place where thoughtful execution matters, innovation is encouraged, and individuals have real ownership over their work.
Our culture values curiosity, accountability, and impact. We give people the space to question assumptions, design better solutions, and help shape how the company grows. If you’re looking to do meaningful work, influence outcomes, and grow alongside a company that’s ready to move fast, you’ll feel at home at MX.
We are looking for a strong program leader and strategic operator who can autonomously execute complex enterprise initiatives in a dynamic, fast-paced environment. You'll wear multiple hats—Technical Program Manager, Agile Coach, Process Designer, Storyteller, and Systems Thinker—driving some of the most critical Financial Data Product initiatives at MX while partnering with engineering and product leadership to align on high-impact outcomes and scalable architectures.Â
From day one, you'll influence both product strategy and technical execution—helping us build and improve our platform while scaling the organization itself. You'll bring expertise in best-in-class frameworks for work intake, prioritization, SDLC optimization, team management, and decision-making, with the ability to navigate technical trade-offs, increase developer velocity, and create clarity across ambiguous problems.Â
If you're a creative problem-solver with a passion for optimizing processes, scaling businesses through analytical and general management skills, and building with sane, compassionate collaboration, this role is for you.
Responsibilities
- Program Leadership & DeliveryÂ
- Communicate goals, roles, and outcomes; drive delivery on time, scope, budget
- Own performance, scalability, and reliability targets for releases
- Manage multiple simultaneous initiatives with time-sensitive constraints
- Demonstrate financial acumen in budget planning, resource allocation, and P&L awareness
- Requirements & Strategic Planning
- Translate high-level business needs into actionable technical roadmaps and API contracts
- Develop program-level and product/technology roadmaps that align cross-functional dependencies
- Inform executive decisions with data-backed resource and risk analysis
- Risk, Transparency, & Governance:Â
- Establish proactive risk detection frameworks using RAID logs and mitigation strategies
- Track and publish program health dashboards (executive summaries and detailed drill-downs)
- Drive data-informed decision reviews and OKR/KPI governance
- Cross-Functional Collaboration & Influence
- Build effective networks across Product, Engineering, Sales, Marketing, Legal, and InfoSec
- Simplify complex challenges into pragmatic plans; tell compelling program narratives that align diverse stakeholders
- Navigate matrixed-management environments with empathy and influence
- Process Design, Coaching, & Technical Governance
- Design enterprise-wide processes that increase successful program delivery and adoption
- Mentor teams on software delivery best practices (Scrum, Kanban, SAFe, Waterfall)
- Facilitate technical design reviews; partner on architectural trade-offs between scalability and speed-to-market
- Lead structured change rollouts and drive adoption
- Develop and coach technical program managers; elevate TPM discipline across the organization
- Tools & Systems Mastery
- Establish Atlassian Suite governance; drive best practices in Jira Software, JPD, & JSM
- Create data visualizations that translate complex information for executive and team audiences
- Identify and implement AI-assisted automation to increase team efficiency in reporting, insights generation, and documentation; stay current on emerging agentic workflows.
Qualifications
- 10+ years of Technical Program Management experience leading large-scale software delivery in a New Product Development environment
- 3+ years of experience leading or mentoring other technical program managers
- Proven track record of managing end-to-end SDLC for complex distributed systems
- Atlassian Suite expertise, ideally having served as a global administrator
- Expertise in the Scrum framework, with a proven track record of scaling and tailoring agile practices to an organization's maturity level to drive engineering velocity and sprint health
- Comfort operating in high-ambiguity environments with rapidly evolving priorities
- Strong bias toward action; ability to unblock teams autonomously and make decisions with incomplete information
- Demonstrated ability to collaborate effectively across matrixed teams and build trust with peers at all levels
- Proven ability to rapidly absorb and synthesize complex technical information, allowing for deep engagement in architectural discussions.
Preferred RequirementsÂ
- Expertise with personal financial management or wealth management tools
- Experience managing AI/ML product development and deployment
- Ability to navigate technical ambiguity and resolve blockers during zero-to-one builds
- Systems-thinking mindset with experience in long-term technical strategy and tech debt reduction
- Analytical skills to utilize engineering metrics for decision-making and product insights
- Bias toward building automated inspection mechanisms and technical governance processes
- 3+ years of direct experience in a technical role (SWE, SRE, DevOps, or Systems Architect)
- Experience leading systemic change management within an engineering organization
- PMP and CSM certifications
MX is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to hr@mx.com.
Company
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