Staff Technical Writer
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What you'll do
- Work closely with Engineering, Product Management, QA, Support, and members of the Information Development team.
- Prioritize documentation work across concurrent initiatives to meet release dates.
- Create end-to-end feature documentation for multiple engineering teams. These include developer content (API references and SDK/CLI/Terraform guides) and admin/product content (feature and configuration guides).
- Develop comprehensive product expertise through hands-on engagement to ensure documentation accuracy and alignment with customer workflows.
- Become an expert in the Information Development team’s guidelines, processes, and tools.
- Identify scope for improvement and suggest enhancements, including the use of Generative AI tools to increase productivity.
- Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance.
What they're looking for
- 7+ years writing documentation for Cloud or Enterprise products.
- Tools/Technologies: Oxygen XML Author, VS Code, Acrolinx, Git/GitHub, Jira, and Confluence.
- Framework: DITA, Markdown, OpenAPI, and API publishing platforms.
- AI Tools: Hands-on experience with Generative AI tools to enhance documentation quality and workflow productivity.
- Security/IAM domain knowledge (Okta or similar IDaaS).
- Track record of leading the documentation efforts independently for a launch.
- Strong technical fluency to read code and API specs and validate content firsthand.
- Experience writing for Developers, such as SDK, CLI, or API reference guides.
- Comfortable prioritizing and negotiating scope or timelines with stakeholders.
- Self-starter and a strong communicator (both verbal and written).
- Experience working with team members across different timezones.
- A team player who enjoys collaborating with different stakeholders.
Nice to have
- Familiarity with localization and translation best practices.
- Working knowledge of HTML, CSS, and JavaScript.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
Okta is seeking a Staff Technical Writer to lead documentation for major product launches, spanning both developer.okta.com (APIs, SDKs, integration guides) and the help.okta.com (admin/product guides).
Reporting to the Manager of Technical Documentation, you'll quickly ramp up on the team’s guidelines and processes and set expectations with cross-functional partners on documentation deliverables.
Location: Bengaluru, Karnataka, India
Work Mode: Hybrid (minimum of 2 days onsite/week)
Note: Requires an in-person meeting with the Hiring Manager at our Bengaluru office following the final rounds.
Onboarding requires in-person travelling to our Bengaluru office.
What you'll be doing
- Work closely with Engineering, Product Management, QA, Support, and members of the Information Development team.
- Prioritize documentation work across concurrent initiatives to meet release dates.
- Create end-to-end feature documentation for multiple engineering teams. These include developer content (API references and SDK/CLI/Terraform guides) and admin/product content (feature and configuration guides).
- Develop comprehensive product expertise through hands-on engagement to ensure documentation accuracy and alignment with customer workflows.
- Become an expert in the Information Development team’s guidelines, processes, and tools.
- Identify scope for improvement and suggest enhancements, including the use of Generative AI tools to increase productivity.
- Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance.
Minimum knowledge, skills, and abilities
- 7+ years writing documentation for Cloud or Enterprise products.
- Tools/Technologies: Oxygen XML Author, VS Code, Acrolinx, Git/GitHub, Jira, and Confluence.
Framework: DITA, Markdown, OpenAPI, and API publishing platforms.
- AI Tools: Hands-on experience with Generative AI tools to enhance documentation quality and workflow productivity.
- Security/IAM domain knowledge (Okta or similar IDaaS).
- Track record of leading the documentation efforts independently for a launch.
- Strong technical fluency to read code and API specs and validate content firsthand.
- Experience writing for Developers, such as SDK, CLI, or API reference guides.
- Comfortable prioritizing and negotiating scope or timelines with stakeholders.
- Self-starter and a strong communicator (both verbal and written).
- Experience working with team members across different timezones.
- A team player who enjoys collaborating with different stakeholders.
- Experience working in a fast-paced, agile environment.
Desired knowledge
- Familiarity with localization and translation best practices.
- Working knowledge of HTML, CSS, and JavaScript.
Education
- Bachelor, Diploma or Masters degree in Technical Communications, Information Systems, or a related technical field, and equivalent work experience, is required for this role.
#LI-Hybrid
#P25446
The Okta Experience
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
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