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Staines Time Critical Operational Care Specialist Quick TW18 4TP
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What you'll do
- Manage end-to-end handling of time-critical and urgent shipments (e.g. Nex Flight out , express, hand-carry)
- Coordinate closely with airlines, couriers, and transport teams
- Monitor real-time shipment status and proactively intervene to prevent delays
- Ensure all movements meet agreed transit times and service level agreements (SLAs)
- Provide timely updates to internal stakeholders and Customer Care teams
- Handle operational exceptions and escalate critical issues where required
- Maintain accurate system updates and documentation throughout shipment lifecycle
- Support structured shift handovers with clear and detailed status updates
- Ensure adherence to compliance, security, and QSHE standards
- Work collaboratively within a high-pressure, 24/7 operational environment
What they're looking for
- Ability to work under pressure and manage high-priority shipments simultaneously
- Strong problem-solving and decision-making skills
- Excellent communication and coordination abilities
- High attention to detail and accuracy
- Proactive and responsive approach to operational challenges
- IT literacy
- Flexibility to work a 4 on / 4 off shift pattern (06:00–18:00)
Nice to have
- Experience in time-critical logistics, express, or freight forwarding operations preferred
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
The Time Critical Operational Care Specialist is responsible for managing urgent and time-sensitive shipments within the Quick – Time Critical department during assigned shifts. The role requires fast-paced decision-making, proactive communication, and precise execution to ensure shipments meet strict deadlines and customer requirements. Note that shift patern is 4 On / 4 Off (06:00 – 18:00).
How you create impact
- Manage end-to-end handling of time-critical and urgent shipments (e.g. Nex Flight out , express, hand-carry)
- Coordinate closely with airlines, couriers, and transport teams
- Monitor real-time shipment status and proactively intervene to prevent delays
- Ensure all movements meet agreed transit times and service level agreements (SLAs)
- Provide timely updates to internal stakeholders and Customer Care teams
- Handle operational exceptions and escalate critical issues where required
- Maintain accurate system updates and documentation throughout shipment lifecycle
- Support structured shift handovers with clear and detailed status updates
- Ensure adherence to compliance, security, and QSHE standards
- Work collaboratively within a high-pressure, 24/7 operational environment
What we would like you to bring
- Experience in time-critical logistics, express, or freight forwarding operations preferred
- Ability to work under pressure and manage high-priority shipments simultaneously
- Strong problem-solving and decision-making skills
- Excellent communication and coordination abilities
- High attention to detail and accuracy
- Proactive and responsive approach to operational challenges
- IT literacy
- Flexibility to work a 4 on / 4 off shift pattern (06:00–18:00)
What's in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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Company
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