Step-Up Process Assistant Pool, Operations

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun

Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a Team Leader who acts a mentor/guide to the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind. In this role you will be responsible for driving up the sortation & line haul infrastructure in the region which includes identifying the new routes.

This is a opportunity to step up into a process assistant role for a period of time.

Key job responsibilities
- Daily Management of shift
- Administrative management of associates
- Job allocation to associates
- Monitoring and mentoring of associates on productivity, quality and safety.
- Analysis of the data reports to identify performance bottlenecks and improve the performance
- Monitor status of problem solve queues
- Responsible for shift quality and associated action plans
- Preparing and implementing training and development plans for associates
- Conduct a 5S audit for the respective work stations on a daily basis
- Implement the formal process control and process improvement mechanisms such as Kaizen
- Essential Skills Defining the transportation process from FC to FC/RSC
- Ensure enough bandwidth in sortation team to ensure peak time delivery management
- Continuously improve the through put and attain a sustained level of delivery performance improvement

Basic Qualifications

- 1+ years of Microsoft Office (Word, Excel, and Outlook) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Work 40 hours/week, and overtime as required
- Can lift up to 22.2kg, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach

Preferred Qualifications

- 1+ years of Microsoft Office (Word, Excel, and Outlook) experience

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.