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Jobs / Customer Service Team Lead in Netherlands
9 days ago
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Lager157·9 days ago
9 days ago

STORE COACH / TEAM LEADER

Den Haag, NetherlandsSenior · 18+ yearsCustomer Service Team Lead

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Top 10%Top 10%: 22 out of 100

Top 10% of NextRaise users matched against Customer Service Team Lead roles in Netherlands.

Must-have skills for this role

  • leadership
  • coaching
  • visual merchandising
  • customer service

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What you'll do

  • Together with the Store Manager, develop and lead the store team.
  • Lead the daily work on the shop floor and motivate the team through clear feedback and follow-up.
  • Introduce, train, and follow up on new employees.
  • Ensure that all routines are followed – including visual merchandising and daily store presentation.
  • Clearly distribute tasks and areas of responsibility to each team member.
  • Ensure that our customers receive the best possible service – every day.
  • Make the store a great place to both work in and shop at.
  • Ensure routines and reporting during the Store Manager’s absence.
  • Act as the Store Manager’s closest sounding board and coach the team.
  • Be responsible for the overall condition of the store – orderliness, replenishment, and garment care.
  • Work with KPIs, analysis, and personnel-related matters.
  • Contribute to a strong team spirit and an inspiring working environment.

What they're looking for

  • Is an engaged, organized, and driven person who enjoys meeting many different people.
  • Has leadership experience and enjoys working practically close to the team.
  • Likes structure, is solution-oriented, and wants to contribute to development.
  • Is fluent in English, both spoken and written
  • Is at least 18 years old.

Nice to have

  • Preferably Dutch- speaking.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Lager 157 is a fast-growing Swedish retail chain with a strong focus on Denim and Basics. With more than 100 stores and an online shop across Sweden, Norway, Finland, Denmark, Germany - and now expanding into the Netherlands - we continue to grow at a rapid pace.

We believe in real-life encounters and love surprising our customers. By working hard and staying true to our values, we strive to deliver the best possible value for money every day.

JOIN US. WE ARE HIRING!


STORE COACH / TEAM LEADER – 80%

As a Store Coach at Lager 157, you are an engaged and driven leader. The role includes acting as Deputy Store Manager when the Store Manager is not present. This means a high level of responsibility for staff, leadership, staffing, store operations, and administration.


Your responsibilities as Store Coach / Team Leader:

  • Together with the Store Manager, develop and lead the store team.

  • Lead the daily work on the shop floor and motivate the team through clear feedback and follow-up.

  • Introduce, train, and follow up on new employees.

  • Ensure that all routines are followed – including visual merchandising and daily store presentation.

  • Clearly distribute tasks and areas of responsibility to each team member.

  • Ensure that our customers receive the best possible service – every day.

  • Make the store a great place to both work in and shop at.

  • Ensure routines and reporting during the Store Manager’s absence.

  • Act as the Store Manager’s closest sounding board and coach the team.

  • Be responsible for the overall condition of the store – orderliness, replenishment, and garment care.

  • Work with KPIs, analysis, and personnel-related matters.

  • Contribute to a strong team spirit and an inspiring working environment.


We are looking for someone who:

  • Is an engaged, organized, and driven person who enjoys meeting many different people.

  • Has leadership experience and enjoys working practically close to the team.

  • Likes structure, is solution-oriented, and wants to contribute to development.

  • Is fluent in English, both spoken and written – preferably Dutch- speaking.

  • Is at least 18 years old.

The position reports to the Store Manager.
We offer a varied role with great opportunities for further career development within Lager 157.

Company

Lager157
Den Haag, Netherlands

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Lager157's careers site·first seen 11 Sept 2026·last verified 11 Sept 2026·How we source jobs

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