Store Manager
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What you'll do
- Adherence of Store Operations in line with pre-defined SOPs
- Ensure that the look and feel of the store is as per guidelines/standards
- Track efficient Cash handling; prevent shoplifting / ensure safety and security
- Visual merchandising as per plan / guidelines
- Inventory and stock management to prevent stock-outs or excess Inventory
- KPI reporting as per guidelines and on-time
- Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
- Manage closure of current store during refit & conversion
- To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & upsell
- To ensure required MIS & tracking at CRO levels
- Manage Store expenses are as per plan
- Provide suggestions /feedback to improve store productivity
What they're looking for
- Adherence of Store Operations in line with pre-defined SOPs
- Ensure that the look and feel of the store is as per guidelines/standards
- Track efficient Cash handling; prevent shoplifting / ensure safety and security
- Visual merchandising as per plan / guidelines
- Inventory and stock management to prevent stock-outs or excess Inventory
- KPI reporting as per guidelines and on-time
- Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
- Manage closure of current store during refit & conversion
- To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & upsell
- To ensure required MIS & tracking at CRO levels
- Manage Store expenses are as per plan
- Provide suggestions /feedback to improve store productivity
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Role: Store Manager
Reporting To: Zonal Own Retail Manager
Job Level: Executive
Key Deliverables
Store Operations & Audit / Compliance:
• Adherence of Store Operations in line with pre-defined SOPs
• Ensure that the look and feel of the store is as per guidelines/standards
• Track efficient Cash handling; prevent shoplifting / ensure safety and security
• Visual merchandising as per plan / guidelines
• Inventory and stock management to prevent stock-outs or excess Inventory
• KPI reporting as per guidelines and on-time
Strategic Roll outs:
• Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
• Manage closure of current store during refit & conversion
Profitability:
• To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & upsell
• To ensure required MIS & tracking at CRO levels
• Manage Store expenses are as per plan
• Provide suggestions /feedback to improve store productivity
People Development / Team Management:
• To ensure daily roistering & briefing to outsourced store staff
• Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
• Ensure motivation & development of outsourced store staff
Customer Experience:
• Ensure adherence to CE guidelines
• Manage staff allocation based on demand at point in time
• Personally step in to handle demanding customers
Company
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