Store Manager - KIABI Metropolis Mall
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What you'll do
- Oversee all operations essential for the smooth functioning of the store
- Guarantee swift and polite service to customers to enhance both sales and customer satisfaction
- Carry out actions raised on productivity reports drawn up by retail ops and country banner
- Be knowledgeable about customer's needs, complaints and suggestions, and deal with customer complaints and queries effectively and efficiently
- Responsible for the adherence of brand guidelines
- Adhere to brand guidelines and collection planning
- Communicate feedback on customer buying trends and missed opportunities to Brand
- Accountable to adhere to the allocated store budget such as sales, payroll and operational costs
- Responsible/ Inputs the execution of identified actions following mystery shopper reports
- Provide day to day training on customer service and store operations
- Responsible for recruitment and selection of their shop according to brand guidelines, allocated headcount and adhering to payroll budget
- Create store rosters that deliver the resource needs of the store and to ensure accurate timesheet reporting
What they're looking for
- A minimum of 2 years’ experience working in a retail store, ideally occupying a supervisory or leadership role
- Familiarity with financial and customer service principles
- Proficient user of MS Office
- Leadership and organizational abilities
- Interpersonal and communication skills
- Problem-solving attitude
- Flexibility to work in shifts
- Sales driven with a good understanding of KPI’s
- Business acumen to be able to take commercial decisions
- Strong communication & feedback to direct team including key HQ departments
- Mentor and pass on any training and knowledge provided to team
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Job Provider: HUDSON Cyprus
Department: Retail
Brand: KIABI
Reporting to: Country Retail Business Manager & Group Retail Business Manager
Work location: Metropolis Mall, Larnaca
Expected travel %: Yes
Working hours: Full-time
Status: Indefinite Contract
Hudson Group is an international retailer and distributor primarily involved in the sport and fashion wear sectors. The Group’s Head Office is in Malta but is also present through offices in Italy, Cyprus, Morocco, Nigeria, Algeria and Greece.
Though Hudson Holdings was founded in 2006, the Group’s roots reach as far as back as 1987 when the first pair of NIKE was sold in Malta.
KIABI is France’s leading prêt-à-porter retailer with over 10,000 employees of 60 different nationalities. Established in 1978 in the North of France, KIABI revolutionised off-the-peg fashion with the introduction of low-cost fashion for the whole family, a concept which had never been seen before.
As a symbol of simplicity, universality and joy of living, KIABI proposes ranges that are created in France by an in-house team of 56 fashion designers.
Role purpose
The store manager's main objective is to oversee all operations essential for the smooth functioning of the store. This includes guaranteeing swift and polite service to customers to enhance both sales and customer satisfaction, while also upholding Hudson’s reputation for excellence and professionalism.
The key duties and responsibilities of the role are as follows:
Strategy & Market Analysis:
- Responsible for carrying out actions raised on productivity reports drawn up by retail ops and country banner.
- Be knowledgeable about customer's needs, complaints and suggestions, and deal with customer complaints and queries effectively and efficiently
- Responsible for the adherence of brand guidelines
Commercial:
- Adhere to brand guidelines and collection planning
Product Management:
- Collaboratively with Group Retail Business Manager and Country Retail Business Manager, communicate feedback on customer buying trends and missed opportunities to Brand
Budget Management:
- Accountable to adhere to the allocated store budget such as sales, payroll and operational costs Team & Performance Management:
- Responsible/ Inputs the execution of identified actions following mystery shopper reports
- Accountable for the smooth functioning of retail stores by providing day to day training on customer service and store operations, ensuring that all staff receive all assigned training, thus ensuring a high standard of work and reaching the store objectives
- Responsible for recruitment and selection of their shop according to brand guidelines, allocated headcount and adhering to payroll budget.
- Responsible to create store rosters that deliver the resource needs of the store and to ensure accurate timesheet reporting
- Responsible to ensure that VM guidelines are adhered to
- Coordinating store employees by establishing working areas, product specialisations, and work rosters
- Responsible to ensure that the retail outlet is well maintained and coordinate and monitor all repair or upgrading work carried out in the retail outlet
- Responsible to ensure that the Sales Assistants have all required support in terms of equipment and products to provide a more efficient and professional service
- Ownership of staff appraisals
Customer Care:
- Ensure that outlet visitors are provided with a unique experience in line with the company branding
- Responsible to check that all items within the shop are free of defects, properly displayed and correctly priced
Health & Safety:
- Responsible to ensure that all security measures are in place and functioning adequately, reporting in the case that they are not
Direct Reports:
- Assistant Store Manager
- Senior Sales Assistants
- Sales Assistants
- Stock Room Keeper
- In Store Visual Merchandiser.
KPIs
- Responsible for own store P&L
- Top Line Sales
- Completion of all assigned training for team
- Staff Retention
- Labour Costs (shared decision with Retail Ops)
- Mystery Shopper Ratings
- Conversion Rates - UPT, ATV
- Direct operation costs
- Stock Loss
Core competencies, knowledge, and experience
- A minimum of 2 years’ experience working in a retail store, ideally occupying a supervisory or leadership role
- Familiarity with financial and customer service principles
- Proficient user of MS Office
- Leadership and organizational abilities
- Interpersonal and communication skills
- Problem-solving attitude
- Flexibility to work in shifts
- Sales driven with a good understanding of KPI’s, in order to keep the team updated and push to reach targets
- Business acumen to be able to take commercial decisions
- Strong communication & feedback to direct team including key HQ departments
- Mentor and pass on any training and knowledge provided to team
Company
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