Strategic Customer Success Manager – Remote
Sign up free to see how well your resume matches this role.
What you'll do
- Manage a portfolio of high-value and strategically important customers with complex business needs, stakeholder environments, and service engagements.
- Serve as a trusted advisor, developing a deep understanding of customer objectives and helping customers maximize the value they realize from Agiloft.
- Guide adoption, monitor customer health, identify risks, and shape strategies that support retention, growth, and long-term success through proactive, data-informed account management.
- Bring strong product expertise and consultative skills to help customers understand relevant capabilities, navigate configurations, and adopt functionality that supports their business priorities.
- Partner closely with Account Managers and cross-functional teams to coordinate complex customer engagements, address challenges, and identify expansion opportunities.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Position Overview
As a Strategic Customer Success Manager (CSM) at Agiloft, you will manage a portfolio of high-value and strategically important customers with complex business needs, stakeholder environments, and service engagements.
You will serve as a trusted advisor, developing a deep understanding of customer objectives and helping customers maximize the value they realize from Agiloft. Through proactive, data-informed account management, you will guide adoption, monitor customer health, identify risks, and shape strategies that support retention, growth, and long-term success. You will bring strong product expertise and consultative skills to help customers understand relevant capabilities, navigate configurations, and adopt functionality that supports their business priorities. You will partner closely with Account Managers and cross-functional teams to coordinate complex customer engagements, address challenges, and identify expansion opportunities.
Success in this role looks like strong strategic customer relationships, measurable value realization, sustained adoption and retention, effective navigation of complex stakeholder environments, and identification of meaningful opportunities to expand customer value.
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.