Threatfabric·2 days ago
2 days ago
Strategic Key Account Manager
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What you'll do
- Owning and executing the retention strategy and growth plan for a portfolio of strategic financial institution accounts.
- Building the value measurement framework from scratch, including how we measure tangible quantitative success with our clients.
- Building business cases and ROI cases to defend renewal/expansion pricing.
- Proactively monitoring upcoming renewals, identifying risks, and executing plays yourself.
- Identifying, qualifying, and developing expansion opportunities across products, use cases, regions, and business lines.
- Conducting regular executve business reviews and clearly communicating progress, risks, and opportunities.
- Working closely with Sales, Product, Data Science, Solution Engineering, and other internal teams to deliver successful customer outcomes.
- Responding promptly and effectively to customer requests, issues, and escalations.
- Staying informed about evolving fraud patterns and attack methods to better understand and support customer priorities.
What they're looking for
- Proven experience in Customer Success, Strategic Account Management, Enterprise Account Management, or a comparable customer-facing role.
- Experience managing high-value enterprise customers and complex customer relationships.
- Experience working with the MEDDICC framework or other similar sales methodology
- Demonstrated responsibility for customer retention, renewals, and account growth.
- Experience working with enterprise software or SaaS solutions.
- Ability to translate product capabilities and customer requirements into measurable business outcomes and return on investment.
- Experience building relationships with senior decision-makers and executive stakeholders.
- Strong commercial awareness and the ability to identify and develop expansion opportunities in collaboration with Sales.
- Strong presentation, negotiation, and stakeholder management skills.
- Fluency in English, both spoken and written.
- Willingness to travel internationally to customers.
Nice to have
- Experience working with banks, payment companies, or other financial institutions.
- Experience within fraud prevention, cybersecurity, fintech, financial crime, or financial services.
- Experience working in an international technology company or scale-up environment.
- Familiarity with behavioural biometrics, device intelligence, fraud transaction monitoring, or case management platforms.
- Knowledge of evolving fraud patterns and attack methods.
- Experience with solutions from companies such as NICE Actimize, Feedzai, Featurespace, or similar vendors.
- A bachelor's degree in Business, Technology, Finance, or a related field, or equivalent professional experience.
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Company
Threatfabric
Amsterdam, Netherlands
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