Strategic Program Lead

The Role You’ll Play:

At the heart of our Pricing & Inventory team, you’ll shape the future of our product portfolio and fuel growth across our global marketplace. You’ll guide complex, high-impact programs from concept to market, working across teams to uncover opportunity, validate ideas, and scale what works. This is a role for strategic thinkers who love turning insight into action, and action into results.

Your first program is a chief of staff remit for the ClassPass Leadership Team. ClassPass is standing up its own leadership team (CPLT), and this role owns how that team runs: the meeting agenda and pre-reads, the OKR process, reporting and business review cadences, offsite and sales kickoff prep, and the follow-through that turns decisions into owned, dated actions. You will sit alongside the CPLT, have line of sight into every major program in the business, and be the person who keeps leadership focused on the few things that matter most. Expect this to be the majority of the job in your first months, moving toward a roughly even split with the strategic programs below as the operating rhythm takes hold.

More broadly, you will:

• Lead cross-functional programs that drive meaningful outcomes for our users, studio partners, and the business
• Design and launch beta tests that push the boundaries of what’s possible, then scale winning ideas companywide
• Translate business goals into clear, actionable frameworks and roadmaps
• Collaborate with data scientists, engineers, and business leaders to align on strategy and deliver on outcomes
• Present insights and proposals to senior leadership, including our CEO and executive team
• Manage timelines, resources, and trade-offs across multiple initiatives with calm clarity
• Drive decision-making in ambiguous spaces using structured thinking, smart experimentation, and measurable results
• Build and lead working groups around central strategy pillars, keeping momentum high and blockers low
• Own the leadership operating rhythm end to end, from agendas and pre-reads through decision logs and follow-ups, so decisions get made once and stick
• Run the goal-setting and business review process for ClassPass, from OKR drafting through quarterly readouts

 

Experience You Bring:

• 5+ years in strategy, consulting, private equity, venture capital, or a similar program management role at a fast-scaling tech company
• Strong ability to connect high-level strategy to measurable business impact
• Proven success leading complex, cross-functional programs from idea through execution
• Comfortable navigating ambiguity with sound judgment and creative thinking
• Strong presentation skills, with the ability to distill complex ideas for diverse audiences

• Experience operating close to a leadership team, whether as a chief of staff, in strategy and operations, or in business operations, including running goal-setting, business reviews, and executive meeting cadences
• Based in New York or elsewhere on the US East Coast, with regular overlap with leaders in New York and the UK

• Hands-on experience with data analysis and test design; advanced Excel skills required
• Familiarity with SQL, Looker, or Tableau is a plus
• Deep understanding of B2B and/or B2C business models; eCommerce experience is a bonus

It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $131,000 to $175,000. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans.