Subscriber Services Representative
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What you'll do
- Handling inbound customer enquiries and service-related administration in a busy contact centre environment
- Providing excellent service to our home delivery and digital subscribers
- Taking payments, processing holds, starting new subscriptions and working hard to overcome and assist with any complaints and cancellation requests
- Ensuring our customers are given clear and correct information every time
- Maintaining and updating the CRM with attention to detail and commitment to accuracy
What they're looking for
- proven track record in providing exceptional customer service in a call centre, retail or hospitality environment
- excellent written and verbal communication skills
- creative approach to problem solving and can think on your feet
- cover letter telling us why you're interested in the role and the value you can bring to our team, along with your current resume
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Join our friendly and customer-focused Subscriber Services team as a part-time Subscriber Services Representative.
In this customer focussed role you'll play an important role in delivering exceptional service to our valued subscribers. This role is responsible for handling inbound customer enquiries and service-related administration in a busy contact centre environment where providing outstanding customer experiences is our number one priority.
The position is rostered to work Monday 9:00am - 4:00pm and Saturday 7:00am - 12:00pm with additional hours on offer as required.
About the role:
Providing excellent service to our home delivery and digital subscribers.
A typical day involves taking payments, processing holds, starting new subscriptions and working hard to overcome and assist with any complaints and cancellation requests.
You’ll ensure our customers are given clear and correct information every time.
Your attention to detail and commitment to accuracy ensures that our CRM is well maintained and up to date.
About you:
You will have a proven track record in providing exceptional customer service in a call centre, retail or hospitality environment.
You have excellent written and verbal communication skills.
You have a creative approach to problem solving and can think on your feet.
Your passion is making someone’s day – we want to hear your smile over the phone.
You want to work in a friendly and supportive environment. We’re known for our excellent team culture.
Job perks:
Enjoy a range of employee benefits and discounts across retail, dining and entertainment.
Access to paid parental leave and salary sacrifice options.
Benefit from a range of wellbeing initiatives including a free on-site gym, complimentary parking and EV charging bays.
Free digital subscription with access to the West Rewards program.
About us:
Seven West Media merged with Southern Cross Media Group (ASX: SXL) in January 2026 to create one of Australia’s most prominent media companies, with a market-leading presence across television, audio, publishing and digital.
SXL owns some of Australia’s most renowned media businesses and platforms, including the Seven Network and its affiliate channels 7two, 7mate, 7flix and 7Bravo; 7plus; 7NEWS.com.au; LiSTNR; the Hit and Triple M radio networks; The Nightly; The West Australian; The Sunday Times; and PerthNow.
Ready to join our team? Submit your application today including a cover letter telling us why you're interested in the role and the value you can bring to our team, along with your current resume. Please note that a cover letter is a mandatory requirement and applications without one will not be considered.
Seven West Media is an equal opportunity employer and we are committed to creating a diverse and inclusive workplace. Recruitments Agencies: Seven West Media does not accept any unsolicited agency resumes and will not be responsible for any fees related to unsolicited resumes. #TheWestAustralian
Company
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