SUPERVISOR
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What you'll do
- Responsible for the leadership of the customer experience in branch
- Maintain staff job results by motivating, coaching, counseling, and disciplining employees and by planning, monitoring, and appraising job results to ensure productivity targets are met or exceeded.
- Produce accurate reports and statistics and submit on or before the required timeline.
- Set up proper lines of communications to ensure there is effective information flow within the branch.
- Management of branch UTL.
- Monitor the sales, cashier, delivery clerks and warehouse team members to ensure service delivery is optimal and in keeping with company standards.
- Practice proper inventory management by conducting monthly physical counts, reconciling variances and inputting data.
- Perform any other related duties as may be assigned.
What they're looking for
- Associate Degree/Diploma in Business Administration
- At least 2 years’ experience at the supervisor level in the retail industry
- Exceptional proficiency in Microsoft excel and word
- Proven ability to work under pressure and to meet tight deadlines.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Are you a seasoned professional in the auto parts industry, ready to take on a leadership role? Look no further! We are seeking a dynamic and experienced Supervisor to lead our dedicated team to new heights.
GENERAL JOB PURPOSE/SUMMARY
The Supervisor is responsible for the customer’s experience in the Branch and the process of returns to ensure the branch’s sales and refund targets are met. He/she will organise and coordinate all operational activities infrastructure, resources, personnel and systems so as to support the best possible sales experience for the customer.
CORE ACCOUNTABILITIES
- Responsible for the leadership of the customer experience in branch
- Maintain staff job results by motivating, coaching, counseling, and disciplining employees and by planning, monitoring, and appraising job results to ensure productivity targets are met or exceeded.
- Produce accurate reports and statistics and submit on or before the required timeline.
- Set up proper lines of communications to ensure there is effective information flow within the branch.
- Management of branch UTL.
- Monitor the sales, cashier, delivery clerks and warehouse team members to ensure service delivery is optimal and in keeping with company standards.
- Practice proper inventory management by conducting monthly physical counts, reconciling variances and inputting data.
- Perform any other related duties as may be assigned.
QUALIFICATIONS AND EXPERIENCE
- Associate Degree/Diploma in Business Administration
- At least 2 years’ experience at the supervisor level in the retail industry
- Exceptional proficiency in Microsoft excel and word
- Proven ability to work under pressure and to meet tight deadlines.
WORKING CONDITIONS AND PHYSICAL DEMANDS
- Exposure to mental stress
- High pressure environment
- Required to work beyond normal working hours on occasions.
- Required to work on alternate weekends.
Company
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