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Jobs / Customer Service Team Lead in Canada
2 days ago
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Pfg·2 days ago
2 days ago

Supervisor

Broadway, CanadaMid · 2-5 yearsCustomer Service Team Lead

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Must-have skills for this role

  • leadership
  • customer service
  • coaching
  • mentoring

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What you'll do

  • Leading the store team, acting as a coach, mentor, and resource while fostering a positive team environment focused on Always Customer First service.
  • Delivering operational excellence through customer experience, health and safety, food safety, merchandising, and front end operations.
  • Providing support across departments as needed to maintain service and operational standards.
  • Supporting with team member related initiatives as requested.
  • Communicating key messages to the store team to ensure alignment with business objectives.
  • Reviewing business/HR metrics and dashboards to monitor store performance.
  • Supporting with implementing strategies to grow sales and customer loyalty.
  • Supporting with inventory as well as department stocktaking as required.
  • Performing all opening/closing job duties throughout the store as needed, including lifting weight (up to 50 lbs), standing for long periods of time, and working in hot/cold environments.

What they're looking for

  • 2-4 years of retail experience.
  • Food Safe Certification.

Nice to have

  • Leadership experience is an asset.
  • A post-secondary education in a business related field is an asset.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

PriceSmart Foods is your one stop grocery market offering an abundant selection of authentic Asian and national brand groceries at an exceptional value. Explore new taste traditions with the passionate team at PriceSmart Foods, a division of Pattison Food Group Ltd. and certified a Great Place to Work®.

We are hiring a Supervisor at our Broadway PriceSmart Foods location in Vancouver, BC.

The successful candidate must have open availability and be available for 40 hours per week.

You will be responsible for:

  • Leading the store team, acting as a coach, mentor, and resource while fostering a positive team environment focused on Always Customer First service. 

  • Delivering operational excellence through customer experience, health and safety, food safety, merchandising, and front end operations.

  • Providing support across departments as needed to maintain service and operational standards.

  • Supporting with team member related initiatives as requested. 

  • Communicating key messages to the store team to ensure alignment with business objectives. 

  • Reviewing business/HR metrics and dashboards to monitor store performance. 

  • Supporting with implementing strategies to grow sales and customer loyalty.  

  • Supporting with inventory as well as department stocktaking as required. 

  • Performing all opening/closing job duties throughout the store as needed, including lifting weight (up to 50 lbs), standing for long periods of time, and working in hot/cold environments.   

You have:

  • 2-4 years of retail experience.  

  • Leadership experience is an asset. 

  • Food Safe Certification. 

  • A post-secondary education in a business related field is an asset. 

  • Experience and/or knowledge with:

    • Achieving sales targets and profitability.  

    • Financial planning and budgeting. 

    • Developing and executing merchandising plans.  

    • Human Resources (e.g. recruitment, training, development and coaching). 

    • Collective agreement considerations as it relates to scheduling.

    • Health and safety policies, procedures, and safe work practices.

  • Proficiency with computer applications. 

You are:

  • A leader that embodies and demonstrates our leadership competency model through communication, collaboration, initiative and emotional intelligence.  

  • An effective communicator, with interpersonal and relationship building skills. 

  • Effective in collaborating with others to achieve business objectives.  

  • Able to thrive in fast-paced, dynamic environment, delegating and prioritizing efficiently. 

  • Committed to maintaining store standards with a strong attention to detail, ensuring operational excellence.

  • Able to take initiative and have strong problem-solving and decision-making abilities. 

Here are some of the perks we offer:

  • Eligible to participate in the Retail Management Incentive Plan. 

  • Get paid every Friday!

  • Exclusive team member offers and discounts.

  • Benefits & pension eligibility.

  • Wellness and team member assistance program.

  • Educational reimbursement & scholarship opportunities.

  • Opportunities to learn and grow.

Compensation Details:

$22.50 - $24.75

The compensation offered for this position will take into consideration location, education, skills, experience, and other factors.


Join our Team!

Come be part of an energetic and inclusive team where we work together to have fun and achieve our goals.  If you are a positive, customer-focused individual, we would love to hear from you. Apply today and join our growing team!

Company

Pfg
Broadway, Canada

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Pfg's careers site·first seen 18 Sept 2026·last verified 18 Sept 2026·How we source jobs

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