NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Team Lead in United States of America
8 hours agoBe an early applicant
Apply with autofill
Apply with autofill
Entegris·8 hours ago
8 hours agoBe an early applicant

Supervisor, Operations

Aurora, United States of AmericaMid · 2-5 yearsCustomer Service Team Lead

Sign up free to see how well your resume matches this role.

Boost your chances at entegris

How you compare FREE

?
Your scoreYour score: not yet known
→
39
Top 10%Top 10%: 39 out of 100

Top 10% of NextRaise users matched against Customer Service Team Lead roles in United States.

Must-have skills for this role

  • leadership
  • lean
  • 6s
  • communication

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Champion safe work practices by modeling expected behaviors, partnering with EHS on safety training, and monitoring adherence to procedures, restrictions, cleanliness, and hazard controls.
  • Lead and develop production employees through effective training, ongoing support, clear expectations, timely performance reviews, and consistent documentation of corrective actions.
  • Provide clear communication regarding goals, expectations, daily priorities, area assignments, equipment staffing, and workflow coordination.
  • Collaborate with fellow supervisors, engineering, management, and other cross-functional partners to maintain aligned and efficient operations across shifts.
  • Oversee production output to ensure products meet quality standards; support defect investigations, recommend corrective actions, update documentation, and contribute to scrap-reduction efforts.
  • Apply Lean and Six Sigma concepts, including Kanban, 6S, PDCA, and visual management, to improve resource planning, schedule attainment, workplace organization, and daily execution.
  • Monitor daily production results and promptly escalate safety, quality, personnel, equipment, material, process, or schedule issues.
  • Identify and pursue opportunities for safety improvements, 6S, labor, cost reduction, waste elimination, improved material flow, and greater equipment and process efficiency.
  • Serve as the first point of contact for shift-level concerns and provide day-to-day directions to the production team.
  • Promote a culture of employee development, accountability, engagement, teamwork, innovation, and continuous improvement.

What they're looking for

  • Minimum of 5 years of experience in a complex manufacturing environment.
  • Strong understanding of manufacturing principles, with the ability to quickly gain competency in the assigned production module.
  • Demonstrated experience leading a team.
  • Excellent organizational, planning, verbal, written, and interpersonal communication skills.
  • Ability to adapt to changing workforce, environmental, operating, and customer needs.
  • Ability to work extended shift hours as business needs require.
  • Working knowledge of production related ERP/MRP systems; SAP experience is preferred.
  • Proficiency with Microsoft Office tools.
  • Commitment to employee development, accountability, and engagement.
  • Adherence to and embodiment of Entegris PACE Values.

Nice to have

  • Bachelor's degree in business administration, engineering, or a related field.
  • Five or more years of supervisory experience.
  • History of monitoring schedule attainment, daily output, machine efficiency, material availability, and tool readiness.
  • Knowledge of CNC machining, web lamination processes, COBOTs and basic metrology instruments.
  • Experience applying Six Sigma methodologies in a manufacturing environment.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Job Title:

Supervisor, Operations

Job Description:

The Role 

Entegris is seeking a driven and collaborative Production Supervisor to join the CMP Pads Manufacturing team at the Aurora, Illinois facility. This leader will be accountable for meeting departmental production targets by leading a high-performing team with a strong focus on safety, quality, efficiency, and continuous improvement. 

 

The Production Supervisor will oversee production operators, equipment staffing, and workflow while fostering teamwork, innovation, and accountability. This role partners closely with engineering and other cross-functional teams to ensure smooth communication and seamless operations across all production shifts. This 1st Shift position is onsite, Monday through Friday, leading a team that operates 6:00 am to 2:00 pm, with extended shift support and weekend oversight as business needs require. 

 

What You’ll Do 

  • Champion safe work practices by modeling expected behaviors, partnering with EHS on safety training, and monitoring adherence to procedures, restrictions, cleanliness, and hazard controls. 

  • Lead and develop production employees through effective training, ongoing support, clear expectations, timely performance reviews, and consistent documentation of corrective actions. 

  • Provide clear communication regarding goals, expectations, daily priorities, area assignments, equipment staffing, and workflow coordination. 

  • Collaborate with fellow supervisors, engineering, management, and other cross-functional partners to maintain aligned and efficient operations across shifts. 

  • Oversee production output to ensure products meet quality standards; support defect investigations, recommend corrective actions, update documentation, and contribute to scrap-reduction efforts. 

  • Apply Lean and Six Sigma concepts, including Kanban, 6S, PDCA, and visual management, to improve resource planning, schedule attainment, workplace organization, and daily execution. 

  • Monitor daily production results and promptly escalate safety, quality, personnel, equipment, material, process, or schedule issues. 

  • Identify and pursue opportunities for safety improvements, 6S, labor, cost reduction, waste elimination, improved material flow, and greater equipment and process efficiency. 

  • Serve as the first point of contact for shift-level concerns and provide day-to-day directions to the production team. 

  • Promote a culture of employee development, accountability, engagement, teamwork, innovation, and continuous improvement. 

What We Seek 

  • Minimum of 5 years of experience in a complex manufacturing environment. 

  • Strong understanding of manufacturing principles, with the ability to quickly gain competency in the assigned production module. 

  • Demonstrated experience leading a team. 

  • Excellent organizational, planning, verbal, written, and interpersonal communication skills. 

  • Ability to adapt to changing workforce, environmental, operating, and customer needs. 

  • Ability to work extended shift hours as business needs require. 

  • Working knowledge of production related ERP/MRP systems; SAP experience is preferred. 

  • Proficiency with Microsoft Office tools. 

  • Commitment to employee development, accountability, and engagement. 

  • Adherence to and embodiment of Entegris PACE Values. 

Preferred Qualifications 

  • Bachelor's degree in business administration, engineering, or a related field. 

  • Five or more years of supervisory experience. 

  • History of monitoring schedule attainment, daily output, machine efficiency, material availability, and tool readiness. 

  • Knowledge of CNC machining, web lamination processes, COBOTs and basic metrology instruments. 

  • Experience applying Six Sigma methodologies in a manufacturing environment. 

  • Good organizational and planning skills, communication skills and ability to adapt to workforce, work environment and customer needs. 

 

Why Work at Entegris 

Lead. Inspire. Innovate. Define Your Future. 

Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision-making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization — not just when it’s convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office. 

 

What We Offer 

Our total rewards package goes above and beyond just a paycheck. Whether you’re looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals. 

  • Compensation: $71,500 - $95,000 per year range with actual pay dependent on candidate overall skills for the role

  • Annual bonus eligibility

  • Progressive paid time off policy that empowers you to take the time you need to recharge

  • Generous 401(K) plan with an impressive employer match with no delayed vesting 

  • Excellent health, dental and vision insurance packages to fit your needs

  • Education assistance to support your learning journey

  • A values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence

 

Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future. 

 

At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status. 

 

#LI-TP1

Company

Entegris
Aurora, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from entegris's careers site·first seen 12 Sept 2026·last verified 12 Sept 2026·How we source jobs

Similar jobs

  • Environmental Services (Housekeeping) Supervisor at sentaraCharlottesville, United States of America–match not yet calculated
  • Intake Claims Team Lead at sedgwickTelecommuter FL–match not yet calculated
  • Coordination and Access Supervisor at nationwidechildrensMain Campus, United States of America–match not yet calculated
  • Front End Supervisor at totalwineMoore, United States of America–match not yet calculated
  • Program Supervisor I at catalightWalnut Creek, United States of America–match not yet calculated

Browse more jobs

  • Customer Service Team Lead jobs in United States
  • Customer Service Representative jobs in United States
  • Customer Service Manager jobs in United States
  • Customer Experience Specialist jobs in United States
  • Customer Service Team Lead jobs in India
  • Customer Service Team Lead jobs in United Kingdom