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Jobs / Customer Service Team Lead in United States of America
2 days ago
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Aah·2 days ago
2 days ago

Supervisor Surgical Services (CV OR and Anesthesia Support)

Aurora St Lukes Medical Center, United States of AmericaMid · 2-5 yearsCustomer Service Team Lead

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Must-have skills for this role

  • nursing
  • operating room
  • surgical services
  • patient care

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What you'll do

  • Monitors and assesses operating room resources (personnel, equipment, and rooms) in order to efficiently orchestrate the correct set-up for surgical procedures. Communicates with patient care units regarding changes/openings in schedule. Coordinates operating room resources to accommodate unscheduled and emergency surgical procedures.
  • Responsible for expediting surgery schedule as it relates to both elective and non-elective procedures.
  • Monitors employee assignments; maintains staff scheduling, evaluates staffing levels and makes adjustments as necessary to maintain productivity level established for assigned area(s).
  • Assists the manger in the development of the annual site capital and operational budgets and works within established budgets through the interpretation of data, including fiscal reports and productivity measurements.
  • Promotes communication and serves as a clinical resource for patients, families, hospital departments, and medical staff to optimize the interdependence of all team members. Coordinates the needs of physicians and acts as liaison between the medical staff and the nursing staff by serving as a problem solver and mediator.
  • Evaluates the quality of patient care provided through collaboration with unit and organization resource people. Assures policies and procedures are in compliance with those of the medical center, the nursing department, and regulatory agencies.
  • Provides direct patient care by performing the nursing process, guided by policies, procedures and standards, to deliver safe, therapeutic, quality patient care through assessment, planning, implementation, and evaluation.
  • Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
  • Responsible for understanding and adhering to the Advocate Aurora Health Care Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to Advocate Aurora's business

What they're looking for

  • Bachelor's Degree in Nursing
  • Typically requires 3 years of experience in nursing within an operating room or surgical services
  • Registered Nurse license issued by the state in which the team member practices
  • Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required
  • CNOR required within 6 months of hire

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Department:

37706 Aurora St. Lukes Medical Center - Surgery Room: Tower

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Monday-Friday, 0900-1730

Pay Range:

$44.15 - $66.25

Major Responsibilities: 1)Monitors and assesses operating room resources (personnel, equipment, and rooms) in order to efficiently orchestrate the correct set-up for surgical procedures. Communicates with patient care units regarding changes/openings in schedule. Coordinates operating room resources to accommodate unscheduled and emergency surgical procedures. 2)Responsible for expediting surgery schedule as it relates to both elective and non-elective procedures. 3)Monitors employee assignments; maintains staff scheduling, evaluates staffing levels and makes adjustments as necessary to maintain productivity level established for assigned area(s). 4)Assists the manger in the development of the annual site capital and operational budgets and works within established budgets through the interpretation of data, including fiscal reports and productivity measurements. 5)Promotes communication and serves as a clinical resource for patients, families, hospital departments, and medical staff to optimize the interdependence of all team members. Coordinates the needs of physicians and acts as liaison between the medical staff and the nursing staff by serving as a problem solver and mediator. 6)Evaluates the quality of patient care provided through collaboration with unit and organization resource people. Assures policies and procedures are in compliance with those of the medical center, the nursing department, and regulatory agencies. 7)Provides direct patient care by performing the nursing process, guided by policies, procedures and standards, to deliver safe, therapeutic, quality patient care through assessment, planning, implementation, and evaluation. 8)Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations. 9)Responsible for understanding and adhering to the Advocate Aurora Health Care Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to Advocate Aurora's business Education/Experience Required: Bachelor's Degree in Nursing. Typically requires 3 years of experience in nursing within an operating room or surgical services. Knowledge, Skills & Abilities Required: Advanced clinical and technical knowledge of the surgery, endoscopy, and pre-operative and post-operative areas. Excellent interpersonal, communication, and problem solving skills necessary. Ability to handle multiple demands simultaneously. Registered Nurse license issued by the state in which the team member practices, and Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required, and CNOR required within 6 months of hire. Physical Requirements and Working Conditions: Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders and twist frequently during work shift. Will be exposed to the following hazards on a continuous basis: mechanical, electrical, chemical, radiation, blood and body fluids. Will be required to wear gloves, goggles, and gowns on an as-needed basis. Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

  • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

  • Premium pay such as shift, on call, and more based on a teammate's job

  • Incentive pay for select positions

  • Opportunity for annual increases based on performance

Benefits and more

  • Paid Time Off programs

  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

  • Flexible Spending Accounts for eligible health care and dependent care expenses

  • Family benefits such as adoption assistance and paid parental leave

  • Defined contribution retirement plans with employer match and other financial wellness programs

  • Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.


About Advocate Health 

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Company

Aah
Aurora St Lukes Medical Center, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Aah's careers site·first seen 18 Sept 2026·last verified 18 Sept 2026·How we source jobs

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