Support Representative
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What you'll do
- Work directly with our users in APAC and the United States, answering any questions they might have via phone, email, chat—even on social media.
- Deliver world-class implementation and support experiences for teams, athletes and fans.
What they're looking for
- A problem solver. You can easily put yourself in someone else's shoes to find them the best solution.
- A people person. You love helping people achieve their goals.
- Confident communicator. You're able to relay solutions with a clear approach and a human touch, ensuring issues with varying degrees of technical complexity are resolved or elevated.
- Flexible. You show composure and resilience in a fast-paced, ever-changing environment.
- Reliable. You take ownership in your work and you’re committed to delivering game-changing support to our customers.
- Must live within a commuting distance of our office in Sydney, Australia.
- Must not require visa sponsorship and have unlimited working rights in Australia.
Nice to have
- Tech-support experience. As our users' first point of contact, it’s a plus if you’ve had a previous role where you answered calls and emails ranging from how-to questions to technical troubleshooting.
- Product knowledge. Our clients come to us to enhance their game—you can make sure they know how to use Hudl in the best way possible.
- A good listener. You have the ability to empathize with our users and respond with creative solutions.
- A team player. You can be an internal advocate for evolving customer needs while collaborating with our product teams to surface customer insights.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.
We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.
Ready to join us?
Your Role
We’re looking for a Support Representative who will work directly with our users in APAC and the United States, answering any questions they might have via phone, email, chat—even on social media. As a support team, we deliver world-class implementation and support experiences for teams, athletes and fans.
This role requires 3 days minimum in the office per week, so we're currently considering candidates who live within a commuting distance of our office in Sydney, Australia.
Please note that we are only considering candidates who do not require visa sponsorship and have unlimited working rights in Australia.
Must-Haves
- A problem solver. You can easily put yourself in someone else's shoes to find them the best solution.
- A people person. You love helping people achieve their goals.
- Confident communicator. You're able to relay solutions with a clear approach and a human touch, ensuring issues with varying degrees of technical complexity are resolved or elevated.
- Flexible. You show composure and resilience in a fast-paced, ever-changing environment.
- Reliable. You take ownership in your work and you’re committed to delivering game-changing support to our customers.
Nice-to-Haves
- Tech-support experience. As our users' first point of contact, it’s a plus if you’ve had a previous role where you answered calls and emails ranging from how-to questions to technical troubleshooting.
- Product knowledge. Our clients come to us to enhance their game—you can make sure they know how to use Hudl in the best way possible.
- A good listener. You have the ability to empathize with our users and respond with creative solutions.
- A team player. You can be an internal advocate for evolving customer needs while collaborating with our product teams to surface customer insights.
Our Role
- Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
- Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
- Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
- Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.
- Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.
Compensation
The base salary range for this role is displayed below—starting salaries will typically fall near the middle of this range.
We make compensation decisions based on an individual's experience, skills and education in line with our internal pay equity practices.
Inclusion at Hudl
Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong.
We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports.
We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.
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