Support Services Associate
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What you'll do
- Arrange and/or administer transportation of customers during the repair of their vehicles via rideshare, rental or company vehicle
- Performs needed clerical or administrative duties to support accurate record keeping and secure storage of documents within the location
- Receive parts and process returns
- Create, modify and finalize repair orders in the shop management system to act as a backup when Services Advisors are not available
- Answer phones when necessary
- Assist with invoicing and processing payments when necessary
- Other duties as assigned by manager
What they're looking for
- High School diploma or equivalent certification (GED)
- Two years’ experience in retail/sales/service industry required
- Valid driver license and acceptable driving record
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Come Join Us!
11 Paid Holidays
Up to 17 days PTO first year - start earning day one, 22 days off in year two
No work on Sundays - Facility Closed
Best in Class Benefits – Medical, Dental, Vision, wellness program and more!
401K Matching $1 to $1 up to 6% annually
Tuition reimbursement for ASE Certifications
State of the art equipment and facilities with consistent car count
A free AAA Membership and numerous employee discounts
Trusted Brand for over 120 years with 60 Million+ members in North America
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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Responsibilities:
Arrange and/or administer transportation of customers during the repair of their vehicles via rideshare, rental or company vehicle
Performs needed clerical or administrative duties to support accurate record keeping and secure storage of documents within the location ,Receive parts and process returns
Create, modify and finalize repair orders in the shop management system to act as a backup when Services Advisors are not available
Answer phones when necessary
Assist with invoicing and processing payments when necessary
Other duties as assigned by manager
Note: May require travel to different locations on an as needed basis
Knowledge/Skills/Abilities
Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
Education & Experience/ Licenses & Certifications
High School diploma or equivalent certification (GED)
Two years’ experience in retail/sales/service industry required
Valid driver license and acceptable driving record
Work Environment/Physical Requirements
Ability to lift and or carry up to 40lbs
Sitting, standing, bending, kneeling, pushing, reaching, lifting
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Company
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