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Jobs / Customer Support Specialist in United States of America
17 days ago
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Rimkus·17 days ago
17 days ago

Support Specialist, Human Factors

Boston, United States of AmericaFull-timeRemoteMid · 2-5 yearsCustomer Support Specialist

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Must-have skills for this role

  • legal document review
  • deposition summarization
  • discovery review
  • pacer

PDF or DOCX · no account needed

Apply faster with autofill FREErimkus uses Workable - autofill it instead of retyping.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Receive, organize, log, and maintain client-supplied legal materials including but not limited to pleadings, correspondence, exhibits, and electronic files.
  • Establish, maintain and accurately track document deadlines, follow up on outstanding materials, and provide status updates to supervising attorneys or project managers.
  • Ensure chain-of-custody integrity and confidentiality for all client materials.
  • Read, analyze, and prepare concise, accurate summaries of depositions, including witness testimony, exhibits referenced.
  • Identify any gaps, determine additional materials required, and coordinate with clients
  • Review, analyze and prepare concise, accurate summaries of discovery materials including interrogatories, requests for production, requests for admission, and responses thereto.
  • Project a professional company image in all email, phone, video, and written communications.
  • Serve as a responsive and courteous point of contact for law firm clients and manufacturer representatives.
  • Draft professional correspondence, transmittal letters, and follow-up communications on behalf of the consulting team.
  • Exercise sound judgment regarding communication urgency, escalating time-sensitive matters promptly.
  • Track court case status and assist in organizing activities to support case load of more than 100 active cases
  • Prepare files for transmission to clients and opposing counsel in preparation for expert witness depositions and trial appearances

What they're looking for

  • Associate’s degree, certificate, or equivalent coursework (legal studies or related work experience preferred).
  • Proven experience (minimum five (5) years) as a paralegal, legal secretary, or legal assistant in a law firm, legal department, or legal services firm.
  • Proficiency with PACER, Microsoft Office Products including Word, Excel, PowerPoint, Access, Outlook, Adobe Acrobat, and various legal related sites
  • Eligible to work in the United States.

Nice to have

  • Experience supporting civil litigation matters strongly preferred.
  • Experience working with manufacturers or product liability matters a plus.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Rimkus is a global engineering and technical consulting firm serving corporations, insurers, law firms, and government agencies. Across life sciences, forensic, construction, built environment, and product development work, the company helps clients solve complex technical challenges with practical expertise and a strong focus on quality, accuracy, and service.

The Support Specialist, Human Factors position is responsible for providing skilled support services to our operations group in client services. The successful candidate will manage client-supplied materials and review and summarize depositions and discovery documents with a focus on work predominantly with law firms and manufacturers. They will serve as professional representatives of the company through written and verbal communications.

Essential Job Functions

The following duties are representative but not exhaustive. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Document & Materials Management

  • Receive, organize, log, and maintain client-supplied legal materials including but not limited to pleadings, correspondence, exhibits, and electronic files.
  • Establish, maintain and accurately track document deadlines, follow up on outstanding materials, and provide status updates to supervising attorneys or project managers.
  • Ensure chain-of-custody integrity and confidentiality for all client materials.

Deposition & Discovery Review and Summarization

  • Read, analyze, and prepare concise, accurate summaries of depositions, including witness testimony, exhibits referenced.
  • Identify any gaps, determine additional materials required, and coordinate with clients
  • Review, analyze and prepare concise, accurate summaries of discovery materials including interrogatories, requests for production, requests for admission, and responses thereto.

Client & Professional Communications

  • Project a professional company image in all email, phone, video, and written communications.
  • Serve as a responsive and courteous point of contact for law firm clients and manufacturer representatives.
  • Draft professional correspondence, transmittal letters, and follow-up communications on behalf of the consulting team.
  • Exercise sound judgment regarding communication urgency, escalating time-sensitive matters promptly.
  • Track court case status and assist in organizing activities to support case load of more than 100 active cases
  • Prepare files for transmission to clients and opposing counsel in preparation for expert witness depositions and trial appearances

General Legal Support

  • Coordinate scheduling of meetings, depositions, and deadlines using shared calendars and project tracking tools.
  • Maintain awareness of applicable legal and procedural rules relevant to client matters.
  • Communicate with the Legal Department regarding subpoenas received and related deadlines.
  • Assist with compiling responsive documents to subpoenas, including redactions, as needed

Requirements

  • Associate’s degree, certificate, or equivalent coursework (legal studies or related work experience preferred).
  • Proven experience (minimum five (5) years) as a paralegal, legal secretary, or legal assistant in a law firm, legal department, or legal services firm.
  • Experience supporting civil litigation matters strongly preferred.
  • Experience working with manufacturers or product liability matters a plus.
  • Proficiency with PACER, Microsoft Office Products including Word, Excel, PowerPoint, Access, Outlook, Adobe Acrobat, and various legal related sites
  • Eligible to work in the United States.
  • The Salary Range for this position is $85,000.00 - $105,000.00 and is dependent on education, experience, location and certifications/licensure. 

Physical Demands, Overtime, and Travel Requirements

Physical Demands – Work is performed primarily in an office setting. Employee is frequently required to stand, walk, sit, climb, bend, balance, stoop, kneel, and crouch. Employee may lift and/or move up to 25 pounds. Clear vision and depth perception are also necessary.

Overtime - There will be periods where overtime will be required, which the employee will need to comply with in order to meet the demands of the position.

Travel Requirements - This position requires up to 5% local travel. Out-of-the-area and overnight travel may also be required.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home

Company

Rimkus
Boston, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Rimkus's careers site·first seen 9 Sept 2026·last verified 9 Sept 2026·How we source jobs

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