SVC Manager - Sales and Service

At Old Dominion, we don't just move freight—we help businesses keep their promises. As one of the nation's leading LTL carriers, we've earned our reputation by putting people first, delivering premium service, and staying true to the values that have guided us for more than 90 years. Our PROMISES values shape how we work, our family culture shapes how we treat one another, and our commitment to being the Best in the Game drives everything we do. If you're looking for more than just a job, you'll find a career built on trust, teamwork, and opportunity at OD.

Old Dominion Freight Line is currently looking for a Service Center Manager. This Sales and Services Manager will directly manage all supervisory and all other staff and crew to productively handle work load. Responsible for hiring of all supervisory, office and clerical employees, dock, and drivers. On-going processing of claims prevention and training. Approves scheduling of, direction of, and preparing for monthly dock and driver meetings. Directly accountable for daily monitoring of production, load average, and the overall service and efficiency of all shifts.

Responsibilities

• Staffing to goal to meet volume of work.
• Make sales calls and manage sales team
• Provide direct leadership to all location staff
• Manage daily operations and insure maximum service center efficiency
• Focus on load plans from origin terminals monitoring cause and effect.
• Conduct Safety and Claims meetings with all staff and verify attendance
• Work continually to develop and improve service center staff
• Communicating goals, issues, and company news to service center staff
• Achieving and maintain goals set by the Company and Regional Vice President
• Monitor results of each direct report and provide feedback and coaching as needed
• Ensure a safe work environment
• Track and verify service center maintenance is completed

Qualifications

• High school diploma or equivalent required
• Previous Experience: Minimum of 2 years Dock Supervisor, Driver Supervisor, or S/C Operational experience required. 5+ years’ experience preferred. A working knowledge of AS/400, Windows, a thorough knowledge of internal systems such as the Dock Yard Management System and the BLU computer systems in each truck

Working Days:

Monday,Tuesday,Wednesday,Thursday,Friday,

Working Shift:

Morning

Work days/shifts may change based on scheduling and business needs and are provided as guidelines at the time of posting.

Join the OD Family Today!

As a Full Time member of our Family, you and your family are eligible to receive:

• Great Health Benefits including a Zero premium medical plan for employee only coverage
• Vision & Dental
• Short Term & Long Term Disability
• Flex Spending Accounts
• 401k Retirement plan with company match and additional company annual discretionary match opportunity
• Life Insurance
• Wellness Program
• Tuition Reimbursement for Drivers and Technicians
• Training and growth opportunities to build a career
• We prioritize our OD family of employees
• Ability to advance through our promote from within philosophy
• National Career Opportunities Available at our 260+ service centers

Old Dominion Freight Line, Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

If you have questions regarding this posting or require assistance with the application process, please click here for contact information.