Swedish speaking Customer Support Agent for iGaming Company in Malta
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About this role
Ready to swap grey skies for 300 days of sunshine — and kick-start your career in the iGaming world?
This role is all about building a new life abroad, gaining international experience, and joining a vibrant community of expats in Malta.
Picture this: you live five minutes from the sea, grab an iced latte before work, and spend your evenings exploring beaches, rooftop bars, and a social scene full of people who, just like you, packed a suitcase and took a chance on something bigger.
That’s what this opportunity offers.
The Job — Customer Experience in Sports & Casino
You’ll be the go-to person for Swedish players who need help with anything from account questions to payments and general support. Calls, chats, emails — you’ll handle it all, and no two days ever look the same.
You’ll become a mini-expert in sportsbook & casino, and you’ll get the freedom to actually solve problems — not just pass cases around. Your ideas and feedback will matter, and your voice will be heard.
What You’ll Be Doing
- Helping customers via phone, chat and email
- Solving cases fully — not just forwarding them
- Approving withdrawals and handling KYC
- Running daily security checks
- Spotting trends and sharing insights to improve processes
- Working closely with other internal teams
- Reaching your KPIs and contributing to a strong team atmosphere
Requirements
Who You Are
- Fluent in Swedish
- Curious, social and confident in your communication
- Interested in sports/casino (or at least not confused by the concept of odds…)
- Open to shift work
- A multitasker who enjoys a fast-paced environment
Benefits
What You Get
- Relocation package + bonus scheme
- Hybrid work setup + up to 40 days fully remote abroad per year
- Private international health insurance
- Wellbeing allowance
- Home office setup bonus
- Breakfast on Tuesdays, lunch on Mondays & Wednesdays
- Regular team events and a big social expat community
Career & Development
You won’t get stuck here — the company invests heavily in growth.
There’s an internal Academy where you can develop in areas like:
- Fraud
- Compliance
- Product
- Escalations
- Commercial
If you're dreaming of a fresh start, warm weather and a career that actually leads somewhere — Malta might just be your next big chapter.
Company
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