Switchboard Operator

Position Overview 

SAIC is looking for outstanding Switchboard candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT Switchboard Agent is the first line of contact with the DOT customer base.  

Switchboard Operator Duties and Responsibilities 

• Answer Incoming Calls 
  • Switchboard operators answer incoming calls and redirect calls to the appropriate DOT department, using the Switchboard Directory and other DOT resources 
  • Research the DOT intranet and/or internet to assist with providing the caller with information 
• Clerical Tasks 
  • Record calls daily in spreadsheet 
  • Research, collect, and verify Switchboard Directory information for customers and DOT personnel 
  • Maintain the Switchboard Directory to ensure accuracy of phone numbers, email addresses or websites
• Train new staff