System Administrator - Service Now

Clinisys' AI Philosophy Building an AI first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI enabled, cloud based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function—to work confidently with AI enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve. We must drive an AI-first sense of purpose and urgency. Essential Functions System Administration & Security • Design and manage user roles and access controls. • Contribute to system audits and ensure compliance with security standards. • Oversee data integrity, backups, and system monitoring. • Contribute to Servicenow platform upgrades and ensure zero business disruption Performance Monitoring & Optimization • Conduct capacity planning and performance tuning. • Lead initiatives to optimize system performance and reliability. Business Alignment & Development • Develop and maintain advanced reports, dashboards, and automation tools. • Drive platform enhancements and integrations with third-party systems. AI and Automation Responsibilities • As part of Clinisys’ AI-first strategy, the Servicenow administrator is expected to actively support the safe, responsible, and value-driven adoption of AI-enabled capabilities across enterprise applications. • This role will work within established governance frameworks to ensure AI usage enhances operational efficiency, data quality, decision-making, and user experience. • Support the configuration and administration of AI-enabled features within Servicenow and adjacent platforms where approved. • Collaborate with Enterprise Applications leadership to identify low-risk, high-value use cases for AI and automation aligned to business outcomes. • Ensure AI capabilities comply with Clinisys AI governance policies, data protection requirements, access controls, and audit expectations. • Assist in implementing guardrails for AI usage, including role-based access, logging, monitoring, and exception handling Stakeholder Collaboration • Build and maintain strong relationships with business units and vendors. • Coordinate cross-functional initiatives and resolve high-impact technical issues. Knowledge Leadership • Develop and maintain documentation and knowledge resources. • Educate end users on Servicenow functionality when needed and lead training initiatives. Skills & Competencies • Strong knowledge of ServiceNow platform administration and ITSM processes. • Excellent problem-solving and analytical skills. • Strong written and verbal communication skills. • Ability to manage multiple priorities and work independently or as part of a team. • Exceptional customer service orientation. • Strong documentation and process adherence capabilities. Required Experience & Education • Bachelor’s degree in information systems, or a related field—or equivalent work experience. • Minimum of 3 years administering ServiceNow, with at least 2 years of hands-on experience administering and configuring ITSM/CSM. Good to have • Familiarity with SQL, and data integration tools such as MuleSoft, Celigo or Dell Boomi. • Solid knowledge on data foundations and CMDB Certifications: • ITIL Foundation certification (required) • ServiceNow Administrator certification (Preferred) • ServiceNow Implementation Specialist certifications e.g., for ITSM, CMDB, or CSM (Good to have) • Experience with scripting in JavaScript and Integrations (preferred) Supervisory Responsibilities • None

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