System Engineer, Messaging and Streaming Team

The region service Messaging and Streaming Team (MAST) is a customer experience-oriented team who is looking for a self-motivated talented engineer who can solve complex problems and have a vision to improve the service support. MAST builds and supports Messaging and Streaming services such as Kinesis Data Streams, Simple Queue Service (SQS), Simple Notification Service (SNS), as well as Elastic File System (EFS) and File Systems (FSx).

We are looking for a technical expert who brings a mix of operations and networking expertise and shares our passion to change the way our customers operate. A systems engineer will be creating and driving opportunities to automate and simplify the daily operations and scales the organisational operations.

Key job responsibilities
* Work proactively to solve potential problems and inefficiencies. Communicate clearly and collaborate with others to deliver results with minimal supervision.
* Participating in 24/7 on-call rotation to troubleshoot high severity issues
* Analysing dashboards and investigating metrics with the vision for improvements
* Create and maintain Standard Operating Procedures (SOPs) and runbooks for documentation
* Discuss radical new approaches to automate operational issues, assess risks and develop creative solutions.
* Develop strategies for resolving identified problems to prevent future occurrences
* Assist others in the team

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

- Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration
- Experience working with Linux
- Experience in any of the following: Python, Java, Perl, PHP, Ruby, Bash, Shell or equivalent
- Experience in systems engineering

Preferred Qualifications

- Experience working in 24/7 production environment
- Experience designing and developing scripts to automate operational burdens and reviewing scripting changes to ensure they meet the standards for maintainability, scalability and security
- Knowledge of TCP/IP and networking protocols such as HTTP and DNS
- Experience with service-oriented architecture and web services

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.