System Support Analyst
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What you'll do
- Participate in Agile ceremonies and contribute to continuous improvement as part of an active Agile development team.
- Collaborate with team members and stakeholders to monitor the system, maximize uptime, and analyze issues and trends.
- Identify and document resolutions for future reference in similar situations.
- Alert clients, client IT staff, and team members to issues, and work with them to troubleshoot problems.
- Rotate with team members on Tier II support, assisting users with system issues and questions.
- Learn new technical skills as needed to support the program.
What they're looking for
- Associate's degree and at least 2 years of work experience providing system support
- Passion for solving complex software challenges with the ability to research a problem, identify a root cause, and recommend/implement a solution
- Comprehensive understanding of the Windows operating system and experience troubleshooting the Windows OS and desktop hardware issues
- General understanding of registry settings and group policies
- Basic understanding of Active Directory and Networking concepts
- Excellent written and verbal communication skills
- Strong interpersonal skills with the ability to practice diplomacy and professionalism
- Ability to work independently and as part of a team, demonstrating initiative and following directions as needed.
- Solid organization and time management skills, with the ability to prioritize tasks to meet deadlines in a fast-paced environment
- Experience working in an Agile Scrum environment, using Jira or a similar tool
- Ability to collaborate with team members to meet or exceed client needs and expectations
- Aptitude for picking up technology quickly with a desire to progress
Nice to have
- Bachelor's in Computer Science or related field
- Possession of a current ICE clearance or any other DHS clearance
- Experience supporting a Federal Government client
- Experience updating and leveraging a knowledge base
- Experience with Confluence
- Experience with BeyondTrust or other remote assistance software
- Ability to create PowerShell scripts
- CompTIA + and/or CompTIA Security + certification or equivalent certification
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
System Support Analyst, #1114
Clearance: Ability to obtain the required government Public Trust security clearance
Location: Hybrid D.C. Metro Area
Hours: Monday - Friday 12 PM to 8 PM EST
Join Dev Technology Group as a System Support Analyst, where you will play a key role in supporting a system that automates critical processes for our government customer and noncitizens in the US. This role requires a strong understanding of Microsoft Windows 11 OS and the ability to provide client-side application support. You will work independently and collaboratively, contributing to an important government mission.
What You'll Be Doing
- Participate in Agile ceremonies and contribute to continuous improvement as part of an active Agile development team.
- Collaborate with team members and stakeholders to monitor the system, maximize uptime, and analyze issues and trends.
- Identify and document resolutions for future reference in similar situations.
- Alert clients, client IT staff, and team members to issues, and work with them to troubleshoot problems.
- Rotate with team members on Tier II support, assisting users with system issues and questions.
- Learn new technical skills as needed to support the program.
Required Education, Experience & Skills
- Associate's degree and at least 2 years of work experience providing system support
- Passion for solving complex software challenges with the ability to research a problem, identify a root cause, and recommend/implement a solution
- Comprehensive understanding of the Windows operating system and experience troubleshooting the Windows OS and desktop hardware issues
- General understanding of registry settings and group policies
- Basic understanding of Active Directory and Networking concepts
- Excellent written and verbal communication skills
- Strong interpersonal skills with the ability to practice diplomacy and professionalism
- Ability to work independently and as part of a team, demonstrating initiative and following directions as needed.
- Solid organization and time management skills, with the ability to prioritize tasks to meet deadlines in a fast-paced environment
- Experience working in an Agile Scrum environment, using Jira or a similar tool
- Ability to collaborate with team members to meet or exceed client needs and expectations
- Aptitude for picking up technology quickly with a desire to progress
- Comfortable working in a remote environment
- Detail-oriented and capable of producing a high level of accuracy
Preferred Education, Experience & Skills
- Bachelor's in Computer Science or related field
- Possession of a current ICE clearance or any other DHS clearance
- Experience supporting a Federal Government client
- Experience updating and leveraging a knowledge base
- Experience with Confluence
- Experience with BeyondTrust or other remote assistance software
- Ability to create PowerShell scripts
- CompTIA + and/or CompTIA Security + certification or equivalent certification
- Experience in undergoing Security Audits and writing Security SOPs, as well as knowledge of/compliance with NIST controls
Our estimated salary range for this position is $56,000 - $106,000. This presented salary range is not a guarantee of compensation or salary. Offered salary is based on experience, geographic location, and possibly contractual requirements as appropriate to the role. *Salary could fall outside of this range
Who We Are
Dev Technology is a growing IT company with an employee-centric culture that works on mission-critical projects for the federal government. We partner with our federal customers to deliver technology services and solutions, and to drive our client’s missions forward through innovation. We use Agile and DevSecOps principles to provide services including application development, biometrics and identity management, cloud and infrastructure optimization, IT and legacy modernization, and data management.
As a Washington Post Top Workplace award winner for the past THIRTEEN years in a row, the Top Workplaces USA for the past five years, and a recipient of the Companies As Responsive Employers (CARE) Award for the past six years, Dev Technology employees enjoy:
- Generous and flexible time-off policy
- Flexible work schedules and telework options, including remote work availability for eligible projects
- Career development opportunities including a mentorship program, technical and management training through Dev University, hands-on learning through DevLab, tuition reimbursement, and paid training opportunities
- Industry-leading benefits including a choice of two health plans that include dental and vision, flexible spending account, commuter benefits, life insurance, and more
- 401K matching with a 5% matching contribution
- Regular team and company social events including our annual party, happy hours, fitness challenges, and more
- A focus on community engagement including company wide support activities, employer match for donations, and time off for volunteer efforts
- To learn more about working at Dev Technology, visit Working At Dev Technology Group
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Dev Technology Group operates in the following states: AL, AR, AZ, CO, DC, FL, GA, ID, IL, IN, MD, MA, ME, MI, MN, MO, MS, NC, NJ, OH, OR, PA, SC, TN, TX, VA, WV.
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