Systems Analyst

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As a Systems Analyst at ICON, you will contribute to our information technology function, working collaboratively to deliver high-quality outcomes across our clinical programmes.

What You Will Do:

You will take responsibility for software development and engineering deliverables, applying your skills to ensure quality and efficiency.

Key responsibilities include:

• Provide system administration and support for investigator payment-related applications.
• Provide support for application development projects.
• Serve as a subject matter expert (SME) for assigned applications and have a good working knowledge of other ICON applications and their impact on assigned applications.
• Provide timely, high-quality support for system users and interface with users to collect study setup requirements.
• Assist in technical setup of studies and escalate system-related issues to the Systems Manager and Support Manager.
• Capture user feedback, participate in application user groups, and proactively engage users to resolve issues.
• Collaborate with application owners and IT for system improvements and training.

Your Profile:

You will bring relevant software development and engineering experience, along with the following qualifications and skills.

Required qualifications and experience:

• Bachelor's degree in a relevant field desired.
• Experience providing system administration and support, along with a strong understanding of application development and experience supporting application development initiatives.
• Proficiency as a subject matter expert (SME) for assigned applications and familiarity with other ICON applications and their interactions.
• Ability to adhere to ICON's values, emphasizing process improvement to meet client needs.
• Strong interpersonal skills to provide high-quality support to system users and collect study setup requirements.
• Effective problem-solving skills, with the capability to assist in the technical setup of studies and resolve system-related issues.

#LI-LB1 #LI-LB2

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply