General Job Information:
Job Purpose: The Systems Coordinator is responsible for the upkeep, configuration, and reliable operation of computer systems especially multi-user computers such as servers.
MINIMUM EXPERIENCE:
- Technical understanding e.g. needs to know different computer systems, operating systems, and applications.
- Must be able to do hardware and software troubleshooting.
- Computer security.
- Must be Computer literate (MS Office).
- Knowledge of Shop 14 & Shop 11, Congo’s, Windows, B3, and Voice console amongst others.
MINIMUM QUALIFICATION:
- Grade 12
- IT Diploma or Degree advantageous
PRIMARY RESPONSIBILITIES
IT SUPPORT
- Collect and issue equipment;
- Investigate missing/damaged equipment;
- Configure scanners both handheld and RF scanners;
- Ensure printers are added and replaced;
- Ensure Configuring of printers is done;
- Diagnose and resolve any software-related issues;
- Diagnose and resolve any network-related problems;
- Resolve any computer hardware-related issues;
- Perform Technical and Network support on all PCs, Printers, Handheld Scanners, and RF terminals in the DC, Export, and Return Centre.
- Provide end-user support on Microsoft Office Applications.
SYSTEM SUPPORT
- Ensure daily systems (Shop14 & Shop11) back-up is done;
- Provide User support on Shop14
- Ensure new users (staff requisitions) are added;
- Ensure old users on the system (termination forms) are deleted;
- Ensure that the user setup on the system matches user’s job description;
- System Access Applications on Info, Congo’s, Emails, Windows, B3, Better Store, Voice Console.
- Resolve any system-related problems including dispatch errors;
- Ensure User support on the Voice system (Voice Console);
- Resolve problems related to Voice picking;
- Make changes to the system (Shop14)
OPERATION SUPPORT
- Monitor User Setups (run all SMASA users on COGNOS)
- Monitor Printer Page usage and keep a record
- Maintain Printer Maintenance kit status
- Send all necessary reports at the time given ( daily equip, late picks reports)
- Issue Pickers tickets during break time
- Facilitate Picker training on Voice Picking
COMPETENCIES
KNOWLEDGE, SKILLS & ATTRIBUTES
- Must be Computer literate (MS Office)
- Knowledge of Shop 14 & Shop 11, Congo’s, Windows, B3, and Voice console amongst others
- Interpersonal skills
- Good oral and written communication skills
- Problem-solving ability
- Decision-making skills
- Must be organized, efficient, and task-driven
- Must have the ability to multi-task
OUR CORE VALUES
