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Jobs / Customer Support Specialist in United States of America
21 days ago
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Dowjones·21 days ago
21 days ago

Systems Support Specialist (Electro-Mechanical)

Chicopee, United States of AmericaMid · 2-5 yearsCustomer Support Specialist

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Must-have skills for this role

  • plc
  • electrical and electronics
  • relay controls
  • variable speed drives

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About this role

Job Description:

About the Role

The Chicopee plants provide printing services for WSJ, Barron's and the NY Post. Our plant technicians maintain, and troubleshoot all production equipment across the three primary functioning areas of the plateroom, press/reel room, and mailroom. You will also perform desktop services work normally handled by IT in other Dow Jones facilities such as equipment upgrades, virus software upgrades and equipment backups to maintain mission critical systems to safely run equipment. You will be based in Chicopee, Massachusetts and report to the Technology Service Manager.

You Will:

  • Troubleshoot and repair industrial machinery including PLC and relay controls, variable speed drives, and pneumatic controls.
  • Have the basic knowledge of electrical and electronics in accordance to Ohm's law and will use electrical test equipment including a VOM meter and oscilloscope.
  • Provide PC support including Windows operating system and basic networking.
  • Have the willingness and ability to work nights, weekends, and holidays.

You Have:

  • 3-5 years of electro-mechanical experience.
  • Prioritization and time management skillsets.
  • Ability to communicate effectively, both written and oral.
  • A technical Degree or equivalent military training or related work experience.

Our Benefits

  • Comprehensive Healthcare Plans
  • Paid Time Off
  • Retirement Plans
  • Comprehensive Medical, Dental and Vision Insurance Plans
  • Education Benefits
  • Paid Maternity and Paternity Leave
  • Family Care Benefits
  • Commuter Transit Program
  • Subscription Discounts
  • Employee Referral Program

#LI-Onsite

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.

Business Area:

Dow Jones - Print Operations

Job Category:

IT, Telecom & Internet

Union Status:

Non-Union role

 

 

Base Pay Range: $70,000 - $85,000

We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.

Company

Dowjones
Chicopee, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Dowjones's careers site·first seen 22 Jun 2026·last verified 8 Sept 2026·How we source jobs

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