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Jobs / Customer Service Team Lead in India
15 days ago
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Amazon·E-commerce·15 days ago
15 days ago

Team Lead, Team lead

Hyderabad, IndiaFull-timeOn-siteEntry · 1+ yearsCustomer Service Team Lead

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Top 10% of NextRaise users matched against Customer Service Team Lead roles in India.

Must-have skills for this role

  • process improvement
  • excel
  • kaizen
  • data analysis

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What you'll do

  • Defining, building and responsible for the execution of transportation processes, right from FC to customers and leveraging our Sort Center network.
  • Responsible for Hiring, training and building up a highly motivated workforce for the SC teams, with support from HR and training team , to meet the operational requirements, and continuously meeting the high bar on quality and productivity.
  • Continuously improve the SC process and attain a sustained level of performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
  • Analysis of the data reports to identify performance bottlenecks and improve the performance.
  • Implement the formal process control and process improvement mechanisms such as Kaizen

What they're looking for

  • 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
  • Bachelor's degree
  • Speak, write, and read fluently in English
  • Experience with Microsoft Office products and applications
  • Experience with Excel

Nice to have

  • 2+ years of customer-facing environment, warehousing, logistics or manufacturing experience

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Amazon is seeking Team Lead for its Transportation team.

Key job responsibilities
- Defining, building and responsible for the execution of transportation processes, right from FC to customers and leveraging our Sort Center network.
- Responsible for Hiring, training and building up a highly motivated workforce for the SC teams, with support from HR and training team , to meet the operational requirements, and continuously meeting the high bar on quality and productivity.
- Continuously improve the SC process and attain a sustained level of performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
- Analysis of the data reports to identify performance bottlenecks and improve the performance.
- Implement the formal process control and process improvement mechanisms such as Kaizen

Basic Qualifications

- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel

Preferred Qualifications

- 2+ years of customer-facing environment, warehousing, logistics or manufacturing experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
E-commerce

Company

AmazonE-commerce
Hyderabad, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Amazon's careers site·first seen 7 Sept 2026·last verified 8 Sept 2026·How we source jobs

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