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Jobs / Customer Service Team Lead in United Kingdom
1 month ago
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Nobiaab·1 month ago
1 month ago

Team Leader

Darlington, United KingdomMid · 3+ yearsCustomer Service Team Lead

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Must-have skills for this role

  • leadership
  • lean manufacturing
  • communication
  • planning

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About this role

Role: Team Leader

Reports to: Production Lead

Location: Darlington

Hours: 37.5 / 39 hours

Salary: £33,002.12 + shift allowance

We’re seeking a Team Leader to manage a team of people with the objective of making sure that output levels are achieved whilst maintaining high levels of quality and customer service.

What’s in it for you?

  • Night shift allowance

  • Subsidised canteen

  • Fantastic company discounts: Up to 80% off our stylish kitchen ranges and products

  • Access to Retail Trust

  • Flexible holidays: Buy up to five extra days with our holiday purchase scheme

  • Wellbeing support: Access to our virtual GP service and employee assistance platform 24/7

  • Lifestyle perks: Cycle to work scheme and savings on hundreds of top brands via our benefits app

  • A collaborative culture built on care, inclusion, and continuous improvement

What you’ll be doing:

  • Deliver production in line with plans issued by the Planning team

  • Manage colleague attendance and ensure absence records are completed accurately

  • Support colleague performance through regular appraisals and development plans

  • Ensure colleagues are trained to achieve production, quality, and efficiency targets

  • Lead weekly team briefings and communicate key updates

  • Promote Health & Safety by following legislation, conducting audits, and supporting accident investigations

  • Support HR processes, mentor team members, and foster a positive, no-blame culture

  • Drive continuous improvement by developing Lean manufacturing practices and contributing to site business objectives.

Who we’re looking for:

  • Excellent communication and interpersonal skills

  • Strong planning, organisation, and leadership abilities

  • Confident presenting ideas, motivating others, and promoting teamwork

  • Knowledge of production and management systems in medium to large batch manufacturing

  • Minimum of 3 years' experience in a manufacturing environment

  • Previous experience in a Team Leader or similar supervisory role is desirable

  • Good knowledge of Health & Safety legislation and behavioural safety practices

  • Working knowledge of Lean manufacturing tools and woodworking machinery

Why choose Magnet?

At Magnet, we bring over 100 years of heritage, but our focus is firmly on the future.
As the UK’s leading kitchen specialist, our success is driven by the expertise, insight and innovation of our people.

We’re in the middle of an exciting transformation, with a real opportunity to shape how we work, grow and deliver for our customers. We’re always open to fresh thinking and new perspectives, so even if your experience doesn’t perfectly match, we’d still love to hear from you.

We’re committed to building a diverse and inclusive workplace. If you require any reasonable adjustments during the recruitment process, please let us know.

#Magnet #LiDNI

Company

Nobiaab
Darlington, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Nobiaab's careers site·first seen 30 Jul 2026·last verified 21 Sept 2026·How we source jobs

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