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Jobs / Customer Service Team Lead in United Kingdom
6 days ago
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Randstad·6 days ago
6 days ago

Team Leader - Children and Families

Dalkeith, United KingdomTemporarySenior · 20+ yearsCustomer Service Team Lead

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Top 10% of NextRaise users matched against Customer Service Team Lead roles in United Kingdom.

Must-have skills for this role

  • social work
  • leadership
  • casework
  • child protection

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What you'll do

  • Lead a dynamic team of social workers and support staff, ensuring high-quality services for children with disabilities and their families.
  • Supervise and mentor team members, fostering professional growth and promoting best practices.
  • Oversee complex casework, ensuring that all interventions are child-centered, strengths-based, and aligned with statutory requirements.
  • Collaborate with families, partner agencies, and other professionals to create tailored support plans that promote positive outcomes.
  • Drive continuous improvement through performance management, team development, and innovative approaches to service delivery.
  • Ensure compliance with legal frameworks, organizational policies, and safeguarding standards.

What they're looking for

  • Qualified Social Worker
  • SSSC registered in the Social Work part of the register
  • Substantial experience in children's services, with a strong understanding of the needs and challenges faced by children with disabilities and their families.
  • Proven leadership skills, including supervising and developing staff and managing performance.
  • Exceptional communication and interpersonal skills, with the ability to build positive relationships with children, families, and professionals.
  • A thorough understanding of child protection legislation, safeguarding practices, and relevant statutory frameworks.
  • A commitment to inclusion, equality, and empowering children with disabilities to achieve their potential.
  • Car driver

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Are you an experienced and passionate Social Work Team Leader ready to lead and inspire a team dedicated to making a difference in the lives of children with disabilities and their families?

Join us as a Team Leader in our Children with Disabilities Team, where your leadership will shape the future of vital support services.

Benefits of our brilliant rewards package include:

    • Flexible Hours: Control your work hours and choose assignments that fit your lifestyle.
    • Competitive Pay Rates: We offer highly competitive remuneration for each placement.
    • Professional Development: Opportunities to work across various departments, enhancing your skills and broadening your expertise.
    • Free training: Keep up to date with your Continuous Professional Development.
    • Pension Scheme: Contributory pension.
    • Referral Bonus: Receive £300 in vouchers (subject to Ts and Cs).

  • Weekly payroll: Randstad runs a twice weekly payroll, enabling you to control your finances by receiving weekly pay.

  • Dedicated Support: Our team is here to assist you at every step, from onboarding through the entirety of your placement. We can even help with sourcing accommodation and travel, if required.

Responsibilities:

As the Social Work Team Leader, you will:

  • Lead a dynamic team of social workers and support staff, ensuring high-quality services for children with disabilities and their families.
  • Supervise and mentor team members, fostering professional growth and promoting best practices.
  • Oversee complex casework, ensuring that all interventions are child-centered, strengths-based, and aligned with statutory requirements.
  • Collaborate with families, partner agencies, and other professionals to create tailored support plans that promote positive outcomes.
  • Drive continuous improvement through performance management, team development, and innovative approaches to service delivery.
  • Ensure compliance with legal frameworks, organizational policies, and safeguarding standards.

Qualifications and registrations:

  • Qualified Social Worker
  • SSSC registered in the Social Work part of the register
  • Substantial experience in children's services, with a strong understanding of the needs and challenges faced by children with disabilities and their families.
  • Proven leadership skills, including supervising and developing staff and managing performance.
  • Exceptional communication and interpersonal skills, with the ability to build positive relationships with children, families, and professionals.
  • A thorough understanding of child protection legislation, safeguarding practices, and relevant statutory frameworks.
  • A commitment to inclusion, equality, and empowering children with disabilities to achieve their potential.

Skills:

  • Car driver

This could be the perfect position in which to realise your career goals.

Know someone who might be interested? We offer referral bonuses for every successful recommendation, so feel free to pass this along!

https://www.randstad.co.uk/refer-a-friend/



Why let this opportunity slip through your fingers?

Do you have some more questions regarding this or any other role?

If you are interested in discussing the position further, please contact Leah Rowley on 0131 240 0887 or email for a confidential discussion. If you are happy to move forward with the process and are successful to be put forward for this role, a conversation can also be arranged with the Manager to discuss the details about the position further. This gives you the opportunity to ask more questions and to assess if this is the right role for you.

Being a preferred supplier to numerous local authorities and NHS trusts, we can give you access to a wide range of vacancies.

Are you thinking about a change in your career? Whether you are an existing locum or you are new to the locum market and are exploring your options, we have opportunities that are exciting, well paid and flexible.

I have over 20 years experience recruiting within the healthcare market. If this particular role does not sound quite right for you, we have a wide selection of roles across the country that may not be advertised. We are also able to source a particular role to suit your requirements, so whether you work with children or adults in any particular speciality, please get in touch to see how we can support you!






Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.

Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.


experience

Children services


skills

be able to manage challenging situations,be person centred,can work as an individual or part of a team,caring,competent at dealing with all stakeholders,critical thinking,emotional intelligence,empathy,handling medication,non-judgemental,oral communication,organisational,passionate,patience,report writing (incident logs and daily plans etc),resilient,show initiative,time management,tolerance,understanding,work well under pressure,written communication


qualifications

university


education

BA in social work

Company

Randstad
Dalkeith, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Randstad's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

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