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Jobs / Customer Service Team Lead in United Kingdom
18 hours ago
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Newforestcare·18 hours ago
18 hours ago

Team Leader - Children's Home

Southampton, United KingdomFull-timeMid · 2-5 yearsCustomer Service Team Lead

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Top 10% of NextRaise users matched against Customer Service Team Lead roles in United Kingdom.

Must-have skills for this role

  • residential childcare
  • team leadership
  • challenging behavior management
  • safeguarding

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What you'll do

  • Lead a team of Support Workers, providing day-to-day support, guidance, and be accountable for their performance.
  • Complete daily staffing allocations.
  • Promote the ethos and values of New Forest Care.
  • Carry out the duties of a Support Worker to an exemplary standard.
  • Provide children with a safe, supportive and nurturing environment.
  • Act as a consistent role model in the children's lives.

What they're looking for

  • At least one year experience in a residential childcare setting.
  • Level 3 Diploma for Residential Childcare or equivalent qualification.
  • You will be compassionate, resilient, committed to being a positive role model and confident in managing challenging behaviours.
  • Flexible and able to work a residential care rota which includes evening, weekends and holiday periods.
  • Hold a valid UK driving licence.
  • Evidence of your right to work in the UK.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Are you an experienced residential childcare practitioner worker looking for the next step?


This is an exciting time to join an experienced and growing organisation and be part of our friendly, supportive team with scope for career progression.  We are looking for a dynamic Team Lead to join our team and provide our children with a safe, supportive and nurturing environment while being a consistent role model in their lives.

 

THE COMPANY IS UNABLE TO SPONSOR EMPLOYMENT OF INTERNATIONAL WORKERS IN THIS ROLE. YOU WILL BE REQUIRED TO PROVIDE EVIDENCE OF YOUR RIGHT TO WORK IN THE UK. 


As a specialist childcare provider we work with children who can display challenging behaviour and present with emotional and behavioural difficulties, ADHD and autism. A therapeutic approach, based on DDP and PACE, and putting our children at the centre of decisions, are integral to what we do.

You will lead a team of Support Workers, providing day-to-day support, guidance, and be accountable for their performance. This will include completing daily staffing allocations, promoting the ethos and values of New Forest Care, and carrying out the duties of a Support Worker to an exemplary standard.


What experience or qualifications do I need?


  • At least one year experience in a residential childcare setting.
  • Level 3 Diploma for Residential Childcare or equivalent qualification.
  • You will be compassionate, resilient, committed to being a positive role model and confident in managing challenging behaviours. 
  • Flexible and able to work a residential care rota which includes evening, weekends and holiday periods. 
  • Hold a valid UK driving licence.


THE COMPANY IS UNABLE TO SPONSOR EMPLOYMENT OF INTERNATIONAL WORKERS IN THIS ROLE. YOU WILL BE REQUIRED TO PROVIDE EVIDENCE OF YOUR RIGHT TO WORK IN THE UK. 


We can offer you:


  • Competitive salary up to £35,006, subject to qualifications and experience.  
  • High staff to child ratios and no agency staff.
  • Comprehensive induction training.
  • Regular in-house training for all staff to support their role.
  • Funded professional qualifications - Diploma Level 3 for Residential Childcare for all Support Workers & DDP Level 1.
  • Recommend-a-friend
  • Discretionary Manager & Peer rewards – Amazon vouchers/monetary reward.
  • Company Sick Pay Scheme.
  • Workplace Pension Scheme.
  • Rewards Gateway benefit scheme.
  • 5.6 weeks annual leave (inc. Bank Holidays) increasing with length of service.
  • Eligibility for Blue Light Card (Residential Care staff)
  • All meals provided when on shift (Residential Care staff).
  • On-site parking.
  • Enhanced DBS covered.


 

New Forest Care is committed to safeguarding and promoting the welfare of Children and Young People, applicants must be willing to undergo appropriate child protection screening, including employment references and DBS check.


THE COMPANY IS UNABLE TO SPONSOR EMPLOYMENT OF INTERNATIONAL WORKERS IN THIS ROLE. YOU WILL BE REQUIRED TO PROVIDE EVIDENCE OF YOUR RIGHT TO WORK IN THE UK. 



INDSR

Company

Newforestcare
Southampton, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Newforestcare's careers site·first seen 21 Sept 2026·last verified 21 Sept 2026·How we source jobs

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