Team Leader - Community Services

About Us

St.Amant supports over 5,000 people in Manitoba with developmental disabilities, autism and acquired brain injury. We are a not-for-profit organization that offers a wide range of supports for adults, children and their families. Our over 2,000 staff follow a person-centered approach and adapt to the needs of each person and each family. St.Amant is committed to fostering a culture of diversity, equity, inclusion and accessibility where everyone is respected, valued and empowered to bring their authentic selves - free from fear of discrimination - while celebrating the diverse identities and experiences that enrich our community. We stand firmly against individual and systemic discrimination and racism as per the Canadian Human Rights Act.

Position Summary and Scope of Service

The Team Leader (TL) is responsible for the overall care and service provided to people within assigned worksites. The Team Leader ensures that services are provided in a ways that:

• optimizes dignity, self-determination, and attainment of personal outcomes;
• maximizes normal environmental and lifestyle features utilizing social role valorization concepts;
• supports people to obtain best possible health; and
• supports people to access education, training, and work opportunities

The Team Leader supervises direct support professionals within the assigned residences. The Team Leader develops and supports good team communication and collaborative working relationships by spending time in homes, making observations and providing feedback. Team Leaders need to understand the scope of each team members’ potential contribution and assist each team member to achieve their full contribution. The Team Leader may be required to provide direct support in the case of urgent or emergency situations.

Qualifications

Educational:

• Post-secondary certificate, diploma or degree in a relevant social science or human services field is preferred
• Certification in CPR and Emergency First Aid
• Certification in Non-Violent Crisis Intervention is an asset
• Formal training in Personal Outcome Measures is an asset
• Successful Completion of Core Supervisory Training

Professional:

• Minimum of four years’ experience providing services to people with disabilities in a community setting
• Previous experience as a manager in an interdisciplinary environment
• Previous experience in a unionized environment
• Knowledge of care, education and training of persons living with a developmental disability
• Knowledgeable of the history of services to people with disabilities and current trends, philosophies and practices concerning their care, education and lifestyles
• Knowledge of the structure, regulations, and legislation of Family Services, Child and Family Services, and Residential Care Licensing is an asset
• Knowledge of theory of Social Role Valorization and Personal Outcome Measures is an asset
• Previous experience managing a budget within a non-profit setting is an asset
• Must understand and support the concept of interdisciplinary teamwork
• Ability to plan and implement individual support plans

Personal:

• Ability to work with minimal supervision as well as a collaborative team player in a team environment
• Ability to organize and prioritize work in a fast-paced environment
• Ability to generate ideas to improve work procedures and contribute to an environment that fosters growth, development and innovation
• Superb interpersonal ability to establish and maintain positive and productive working relationships with humility and self-awareness
• Ability and willingness to give and receive honest, balanced feedback
• Demonstrates competence and character that inspires trust
• Acts with integrity and respect in all interactions
• Values and commitment to continuous self-growth and professional learning
• Supports the concept of interdisciplinary teamwork
• Ability to communicate effectively, both verbally and in writing
• Functions effectively as a team leader and team member
• Possesses the emotional stability necessary to serve as a role model regarding cooperative teamwork, conflict resolution and process improvement
• Ability to anticipate issues/concerns and develop proactive strategies to minimize negative impacts

Duties and Responsibilities

Duties include:

• Identifies and matches staff and people supported to help them explore relationships and community activities (This is known as an “exploring pair”)
• Maintains and reviews records related to Personal Outcome Measures for people we support, assessing where engagement could be enhanced
• Provides feedback to employees in their roles in an exploring pair, and in supporting Personal Outcome Measures
• Provides direction to direct support professionals within assigned residences/service areas to ensure services provided are of the highest quality and are directly related to the individual’s assessment of their personal outcomes
• Establishes and maintains effective working relationships with people supported and their families, volunteers, St.Amant staff and external collaterals
• Ensures each person’s personal outcomes, needs and preferences are reviewed by an interdisciplinary team regularly, and the process and outcomes are documented and shared with all team members
• Ensures that the people we support are supported in accordance within the principles of the Vulnerable Persons Act, reflecting the right of all people to make their own decisions and have help, where necessary, in a manner that respects their independence, privacy and dignity
• Responsible for chairing person-centered planning meetings
• Assists Coordinator to ensure coordination and integration of services
• Provides recommendations to the Coordinator regarding the appropriate complement of staff
• Collaborates with Family Services and/or Child and Family Services to ensure person’s needs are identified and addressed, and is responsible for following up on needs, steps and goals of each person
• Provides direction and leadership to direct support staff in crisis situations, identifies, assesses and intervenes as necessary to manage crisis situations
• Promotes awareness of people’s rights and responsibilities in a least restrictive support model

The above information is intended to describe the general nature of this position and is not considered to be a complete statement of duties and responsibilities. Additional duties and responsibilities may be assigned provided they are consistent with the qualifications identified and fall within the parameters of this role.

We offer a competitive salary and a comprehensive benefits package that includes: Health & Dental Plans, Life Insurance Plans, Long Term Disability, Employer Paid-Employee Assistance Plan, and Employer-Matched Pension Plan. We also offer access to an on-site gym, professional development training opportunities, and affordable staff parking.

St.Amant, as part of an initiative entitled “Meaningful Connections”, seeks to expand the culture of support (“excellent caretaking”) to include an intentional focus on equipping a person with the opportunities and skills to develop relationships. The goal of this initiative is to have people we support exploring and establishing relationships with people in the community.

St.Amant is a bilingual organization. Proficiency in both official languages (French/English) would be considered an asset.

As a Condition of Employment, successful candidates will be required to provide a satisfactory Criminal Record Check with Vulnerable Sector Screening, Adult Abuse Registry Check, Child Abuse Registry Check and Prior Contact Check.