NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Team Lead in United Kingdom
6 days ago
Apply with autofill
Apply with autofill
Dckgroup·6 days ago
6 days ago

Team Leader - Glasgow Braehead

Glasgow Braehead, United KingdomFull-timeOn-siteMid · 2-5 yearsCustomer Service Team Lead

Sign up free to see how well your resume matches this role.

Boost your chances at dckgroup

How you compare FREE

?
Your scoreYour score: not yet known
→
41
Top 10%Top 10%: 41 out of 100

Top 10% of NextRaise users matched against Customer Service Team Lead roles in United Kingdom.

Must-have skills for this role

  • line management
  • retail supervision
  • driving licence
  • visual merchandising

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • You will need to be host and customer-focused, with a friendly, polite, professional and positive attitude – an ambassador for our brands
  • Consistently deliver excellent product presentation and visual merchandising standards in order to optimise sales
  • Provide line management support to your team of retail associates, providing zone escalation support and ad-hoc expertise when required.
  • Follow all operational processes and policies, ensuring an efficient and safe working environment
  • Your appointments will be planned for you using our industry-leading scheduling system which you will access on your mobile phone

What they're looking for

  • Supervisory experience in a retail setting is a must – you need to love working in a team, and enjoy building productive professional relationships.
  • Confident & positive with good interpersonal skills
  • Happy to work unsupervised, following written & visual instructions
  • Has a great standard of personal presentation as an ambassador for our brands
  • Able to travel efficiently to all locations in the zone using your own vehicle. You must be a driver to be able to fulfil the needs of this role, so please only apply if you have a full valid driving licence and access to your own vehicle.
  • Access to a device with the operating system of either Android 8.1 or later OR Apple IOS is 13.4 or later
  • Confident with the use of Mobile software and Apps

Nice to have

  • Being tech savvy is desirable as we use quite a few apps to make working here as smooth as possible.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Role Title  –  Retail Team Leader/Supervisor - Glasgow Braehead

35 hours per week - £13.71 per hour

This is a permanent role.

DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands. Some of our hosts include River Island, M&S, Matalan, Tesco, Next and many more!

Our Retail Supervisors are key to our business, providing face to face contact and hands-on merchandising expertise in the stores that we work with, and line management responsibility to our team of retail associates. In return we provide:

* Competitive rates of pay

* Free jewellery - up to £55 per month

* No weekend working

This will be on a 35 hour contract per week, Monday to Friday. 

7 Monday, 7 Tuesday, 7 Wednesday, 7 Thursday, 7 Friday

Pay rate is £13.71 per hour.

Location: You will cover the zone of Braehead

Start date will be from January 2027 onwards

This is a multi-site role, providing cover in your designated zone so you will need to drive as well as have access to your own vehicle.

Being tech savvy is desirable as we use quite a few apps to make working here as smooth as possible.

Job role -

  • You will need to be host and customer-focused, with a friendly, polite, professional and positive attitude – an ambassador for our brands

  • Consistently deliver excellent product presentation and visual merchandising standards in order to optimise sales

  • Provide line management support to your team of retail associates, providing zone escalation support and ad-hoc expertise when required.

  • Follow all operational processes and policies, ensuring an efficient and safe working environment

  • Your appointments will be planned for you using our industry-leading scheduling system which you will access on your mobile phone

The experience we are looking for:

  • Supervisory experience in a retail setting is a must – you need to love working in a team, and enjoy building productive professional relationships.

  • Confident & positive with good interpersonal skills

  • Happy to work unsupervised, following written & visual instructions

  • Has a great standard of personal presentation as an ambassador for our brands

  • Able to travel efficiently to all locations in the zone using your own vehicle. You must be a driver to be able to fulfil the needs of this role, so please only apply if you have a full valid driving licence and access to your own vehicle.

  • Access to a device with the operating system of either Android 8.1 or later OR Apple IOS is 13.4 or later

  • Confident with the use of Mobile software and Apps

Please send an updated CV to be considered! 



Company

Dckgroup
Glasgow Braehead, United Kingdom

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Dckgroup's careers site·first seen 15 Sept 2026·last verified 15 Sept 2026·How we source jobs

Similar jobs

  • Food and Beverage Supervisor at davidlloydGloucester, United Kingdom–match not yet calculated
  • Geographic Information System Supervisor - City of Birmingham at pbjcalMerit System, United Kingdom–match not yet calculated
  • Supervisor, HR Operations at globalhrSOL, United Kingdom–match not yet calculated
  • Delivery Supervisor at breakthruNorth Wales PA USA–match not yet calculated
  • Front of House Administration Team Leader at nuffieldhealthBrighton, United Kingdom–match not yet calculated

Browse more jobs

  • Customer Service Team Lead jobs in United Kingdom
  • Customer Service Manager jobs in United Kingdom
  • Customer Service Representative jobs in United Kingdom
  • Customer Experience Specialist jobs in United Kingdom
  • Customer Service Team Lead jobs in United States
  • Customer Service Team Lead jobs in India