Team Leader - Group Travel - Melbourne, VIC
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What you'll do
- Contribute to the overall performance, growth, and development of the group travel team nationally.
- Supporting continual improvement and excellence in service
- Fostering a collaborative and productive team culture.
- Assessing, troubleshooting and providing solutions to a varying range of customer scenarios
- Maximise productivity of both individual Travel Managers and blended project teams through training, development, and operational support.
- Play a lead role in driving customer partnerships including strategic planning, MLR development, new business conversion and incumbent business growth.
What they're looking for
- Extensive travel or MICE industry experience
- Minimum 3 years previous leadership experience in a customer facing role
- Drive and ambition to achieve and exceed goals
- Superior presentation and negotiation skills
- Excellent Time Management & communication skills
- The ability to encourages and support the development of team members
- A high degree of emotional intelligence
- Sound business acumen
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
-
Contribute to the overall performance, growth, and development of the group travel team nationally.
-
Supporting continual improvement and excellence in service
-
Fostering a collaborative and productive team culture.
-
Assessing, troubleshooting and providing solutions to a varying range of customer scenarios
-
Maximise productivity of both individual Travel Managers and blended project teams through training, development, and operational support.
-
Play a lead role in driving customer partnerships including strategic planning, MLR development, new business conversion and incumbent business growth.
- Extensive travel or MICE industry experience
- Minimum 3 years previous leadership experience in a customer facing role
- Drive and ambition to achieve and exceed goals
-
Superior presentation and negotiation skills
-
Excellent Time Management & communication skills
- The ability to encourages and support the development of team members
- A high degree of emotional intelligence
- Sound business acumen
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026, Sydney in 2027)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
Company
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