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Jobs / Customer Service Team Lead in India
3 days ago
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Icf·3 days ago
3 days ago

Team Leader / PMU Head- Fixed Term

Delhi NCR, IndiaTemporaryMid · 2-5 yearsCustomer Service Team Lead

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Top 10% of NextRaise users matched against Customer Service Team Lead roles in India.

Must-have skills for this role

  • programme management
  • project management
  • quality assurance
  • risk management

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What you'll do

  • Act as the single-point professional lead and primary interface with client.
  • Prepare PMU work plans, allocate responsibilities and establish delivery calendars across resources.
  • Lead programme planning, governance and review processes for assigned schemes and programmes.
  • Quality-check all PMU outputs before submission and ensure consistency, accuracy and timely delivery.
  • Lead review meetings and escalate critical issues with clear analysis, options and proposed solutions.
  • Integrate finance, digital/MIS, state coordination, vendor, contractual, environment and safety, and RMS workstreams into one programme view.
  • Maintain the consolidated programme dashboard, risk register, issue register, decision log and management action tracker.
  • Guide preparation of management briefs, review presentations, policy notes and consolidated periodic reports.
  • Promote evidence-based decision-making using validated physical, financial and programme data.

What they're looking for

  • Master's degree in Engineering/Technology, Renewable Energy, Management, Public Policy, Economics or an equivalent discipline.
  • Minimum 10 years of relevant experience, preferably including at least 5 years in programme or project management, government schemes, renewable energy, infrastructure or large multi-stakeholder programmes.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

POSITION SUMMARY

Lead the Programme Management Unit supporting client in the implementation of assigned renewable energy schemes and programmes. The role is the primary professional interface with the client and is accountable for integrated planning, programme governance, quality assurance, issue escalation and consolidated reporting across all PMU workstreams.

Assignment

Programme Management Unit

Deployment

Fixed Term(3 years), client-site deployment with field travel as required

KEY RESPONSIBILITIES

  • Act as the single-point professional lead and primary interface with client.

  • Prepare PMU work plans, allocate responsibilities and establish delivery calendars across resources.

  • Lead programme planning, governance and review processes for assigned schemes and programmes.

  • Quality-check all PMU outputs before submission and ensure consistency, accuracy and timely delivery.

  • Lead review meetings and escalate critical issues with clear analysis, options and proposed solutions.

  • Integrate finance, digital/MIS, state coordination, vendor, contractual, environment and safety, and RMS workstreams into one programme view.

  • Maintain the consolidated programme dashboard, risk register, issue register, decision log and management action tracker.

  • Guide preparation of management briefs, review presentations, policy notes and consolidated periodic reports.

  • Promote evidence-based decision-making using validated physical, financial and programme data.

MINIMUM QUALIFICATIONS AND EXPERIENCE

Education

Master's degree in Engineering/Technology, Renewable Energy, Management, Public Policy, Economics or an equivalent discipline.

Experience

Minimum 10 years of relevant experience, preferably including at least 5 years in programme or project management, government schemes, renewable energy, infrastructure or large multi-stakeholder programmes.

KEY COMPETENCIES

  • Government and PSU coordination

  • Programme governance and integrated work planning

  • Policy advocacy and decision support

  • Executive reporting and quality assurance

  • Structured problem solving and issue escalation

WORKING RELATIONSHIPS AND DELIVERY EXPECTATIONS

  • Work closely with client, internal PMU colleagues and relevant state, utility, financial, vendor or technology stakeholders.

  • Maintain role-specific work plans, action trackers, deliverable calendars and supporting records.

  • Produce clear, accurate and decision-ready outputs within agreed timelines and quality standards.

  • Handle programme, beneficiary, financial, portal and stakeholder information confidentially and follow approved access and information-security requirements.

  • Undertake field travel and support urgent programme reviews when required by the assignment.

Please note that this role will be offered contingent upon winning the bid


Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration.  Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. 

However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. 


 

New Delhi Client Office (II88)

Company

Icf
Delhi NCR, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Icf's careers site·first seen 17 Sept 2026·last verified 17 Sept 2026·How we source jobs

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