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Jobs / Customer Service Team Lead in India
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Icf·16 hours ago
16 hours agoBe an early applicant

Team Leader (State Level)- Fixed Term- Gujarat

Delhi NCR, IndiaFull-timeOn-siteMid · 2-5 yearsCustomer Service Team Lead

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About this role

The Team Leader shall serve as the primary point of accountability for the entire Subject Matter Expert (SME) and Project Management Unit (PMU) engagement under CITIIS 2.0 for Gujarat. He/she shall function as the independent technical reviewer and principal advisor to GUDM, overseeing technical quality, policy alignment, and timely delivery of all outputs.

The Team Leader shall coordinate between GUDM, the State Climate Centre for Cities (S-C3), all participating Municipal Corporations, NIUA/CITIIS PMU, and other relevant state and national stakeholders.


Detailed scope includes, but is not limited to:

  • Lead overall program management, coordination, and stakeholder engagement across GUDM, Municipal Corporations, S-C3, and NIUA/CITIIS PMU
  • Provide independent technical vetting and quality assurance of the Integrated State Climate Action Plan (ISCAP) and City Climate Action Plans (CCAPs)
  • Review and validate GHG inventories, emission reduction models, climate risk assessments, and sectoral action plans
  • Support climate budgeting and advise on climate finance instruments including green bonds, blended finance, and PPP structures
  • Oversee monitoring of 28 CSCAF 2.0 indicators and support operationalisation of the State Climate Data Platform (SCDP)
  • Guide institutional strengthening, governance frameworks, and regulatory compliance at state and city levels
  • Design and oversee capacity-building programmes, training modules, and knowledge management materials for municipal officials and state departments
  • Prepare milestone-wise compliance reports, progress updates, and presentations for GUDM, NIUA, and MoHUA reviews
  • Manage and coordinate the full deployed team of domain experts, ensuring timely and quality delivery across all project activities
  • Provide advisory support on any other climate action and CITIIS 2.0 related tasks as directed by GUDM
  • Any other relevant items as per the RFP document and client requirements

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration.  Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. 

However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. 


 

New Delhi Client Office (II88)

Company

Icf
Delhi NCR, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Icf's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

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